You searched for customer service

344 posts found for “customer service”

Customer Support · 6 Min read

A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’

“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.

Nathan Collier Senior Editor @Groove

Customer Support · 8 Min read

Looking For The Best Customer Experience Software? Start With These 5 Questions

Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction

For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.

Nathan Collier Senior Editor @Groove

Customer Support · 13 Min read

How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.

Nathan Collier Senior Editor @Groove

Customer Support · 23 Min read

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.

Nathan Collier Senior Editor @Groove

Customer Support · 8 Min read