Search Results for “skills improve” – Groove Blog https://www.groovehq.com/blog Thu, 15 Feb 2024 16:08:32 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.14 AI Customer Service: How To Start? https://www.groovehq.com/blog/ai-customer-service Thu, 15 Feb 2024 16:08:10 +0000 https://www.groovehq.com/blog/?p=11710 ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it.  OpenAI’s model is just the tip of the iceberg. It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […]

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]]> Better Customer Relations = Profit Growth https://www.groovehq.com/blog/customer-relations https://www.groovehq.com/blog/customer-relations#respond Thu, 08 Feb 2024 22:07:19 +0000 https://www.groovehq.com/blog/?p=11690 Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

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]]> https://www.groovehq.com/blog/customer-relations/feed 0 Customer Service Interviewing Questions (for Managers and Candidates) https://www.groovehq.com/blog/customer-service-interview-questions-2 Fri, 01 Apr 2022 14:10:59 +0000 https://www.groovehq.com/blog/?p=11159 Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

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]]> Excellent Customer Experience Examples, Definition, and Tips https://www.groovehq.com/blog/examples-good-customer-service Fri, 25 Mar 2022 19:29:22 +0000 https://www.groovehq.com/blog/?p=11131 There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.

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]]> Customer Service Resume Writing: Tips & Examples https://www.groovehq.com/blog/customer-service-resume-writing-examples Tue, 22 Mar 2022 17:38:07 +0000 https://www.groovehq.com/blog/?p=11104 Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!

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]]> Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service https://www.groovehq.com/blog/customer-support-101 Mon, 21 Mar 2022 21:04:33 +0000 https://www.groovehq.com/blog/?p=11092 Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

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]]> Your Guide to Training Customer Service Team Members in Ecommerce https://www.groovehq.com/blog/customer-service-training-guide Fri, 18 Mar 2022 20:44:07 +0000 https://www.groovehq.com/blog/?p=11076 We'll show you how to provide consistent quality training to improve customer experience.

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]]> Guide to Customer Success: Definition, Value, and More https://www.groovehq.com/blog/customer-success-guide Sat, 12 Mar 2022 20:17:00 +0000 https://www.groovehq.com/blog/?p=11007 Customer success equals business success. Implement these strategies to see the benefits.

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]]> Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees https://www.groovehq.com/blog/online-chat-support Thu, 10 Mar 2022 19:35:55 +0000 https://www.groovehq.com/blog/?p=11036 Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

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]]> What It Means To Be A Customer Service Oriented Business and Why It’s Important https://www.groovehq.com/blog/customer-service-oriented-business Mon, 21 Feb 2022 18:31:00 +0000 https://www.groovehq.com/blog/?p=10983 Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

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]]> 2024 E-commerce Customer Service Best Practice Guide https://www.groovehq.com/blog/e-commerce-customer-service-best-practice-guide Wed, 26 Jan 2022 22:16:55 +0000 https://www.groovehq.com/blog/?p=10941 We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

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