Search Results for “auto reply email” – Groove Blog https://www.groovehq.com/blog Thu, 15 Feb 2024 16:08:32 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.14 AI Customer Service: How To Start? https://www.groovehq.com/blog/ai-customer-service Thu, 15 Feb 2024 16:08:10 +0000 https://www.groovehq.com/blog/?p=11710 ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it.  OpenAI’s model is just the tip of the iceberg. It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […]

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]]> Groove 2023 in Review – A Year of Supercharged Support https://www.groovehq.com/blog/groove-2023-in-review https://www.groovehq.com/blog/groove-2023-in-review#respond Fri, 26 Jan 2024 19:59:34 +0000 https://www.groovehq.com/blog/?p=11630 2023 was a year of exponential growth and innovation for Groove! We poured our hearts (and countless cups of coffee) into crafting new features and optimizations to make your customer support experience smoother, faster, and more delightful than ever. Here’s an overview of the biggest and best changes that transformed Groove this past year. New […]

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]]> https://www.groovehq.com/blog/groove-2023-in-review/feed 0 Help Scout vs Freshdesk: A Guide to Customer Service Platforms https://www.groovehq.com/blog/helpscout-vs-freshdesk Wed, 01 Jun 2022 15:53:42 +0000 https://www.groovehq.com/blog/?p=11261 When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

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]]> 10 Best Intercom Alternatives https://www.groovehq.com/blog/intercom-alternatives Thu, 12 May 2022 10:02:05 +0000 https://www.groovehq.com/blog/?p=11229 When evaluating Intercom alternatives, don't sleep on brands such as GrooveHQ, Zendesk and others. They could offer you exactly what you're look for.

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]]> 10 Best Zendesk Alternatives https://www.groovehq.com/blog/zendesk-alternatives Tue, 03 May 2022 17:14:38 +0000 https://www.groovehq.com/blog/?p=11220 Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

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]]> 14 Best BigCommerce Customer Support Apps https://www.groovehq.com/blog/best-bigcommerce-customer-support-apps Wed, 20 Apr 2022 13:45:04 +0000 https://www.groovehq.com/blog/?p=11199 BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

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]]> 2024 Guide to Support Email Templates & Examples https://www.groovehq.com/blog/support-email-templates Thu, 24 Mar 2022 21:46:51 +0000 https://www.groovehq.com/blog/?p=11115 Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.

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]]> Customer Support KPI Metrics and How to Use Them https://www.groovehq.com/blog/customer-support-kpi-metrics Tue, 22 Mar 2022 19:21:27 +0000 https://www.groovehq.com/blog/?p=11107 We've broken down the 7 main KPIs for customer service teams.

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]]> The Most Important Customer Service Statistics for 2024 https://www.groovehq.com/blog/customer-service-statistics Fri, 18 Mar 2022 23:03:33 +0000 https://www.groovehq.com/blog/?p=11086 Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

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]]> Guide to Customer Success: Definition, Value, and More https://www.groovehq.com/blog/customer-success-guide Sat, 12 Mar 2022 20:17:00 +0000 https://www.groovehq.com/blog/?p=11007 Customer success equals business success. Implement these strategies to see the benefits.

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]]> 25 E-commerce Best Practices to Take Your Online Store to the Next Level https://www.groovehq.com/blog/ecommerce-best-practices Fri, 11 Mar 2022 17:10:38 +0000 https://www.groovehq.com/blog/?p=11031 If you run an e-commerce business, focus on these best practices to facilitate growth.

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