Comments on: The 10 Golden Rules of Customer Service https://www.groovehq.com/blog/golden-rules Mon, 25 Nov 2019 15:42:45 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Rosie J Phillips https://www.groovehq.com/blog/golden-rules#comment-538 Wed, 12 Jul 2017 03:37:23 +0000 http://www.groovehq.com/blog/?p=3780#comment-538 website designing services

]]> By: C A Blanchard https://www.groovehq.com/blog/golden-rules#comment-561 Sun, 25 Jun 2017 09:14:43 +0000 http://www.groovehq.com/blog/?p=3780#comment-561 if you want great customer service you employees need to

ALWAYS GIVE A FUCK

F Find out what the customer’s real issue is.
U Understand what the real issue is.
C Correct the situation so there is no longer an Issue.
K Know why the Issue happened, so you can prevent it in the future

]]> By: Asha https://www.groovehq.com/blog/golden-rules#comment-615 Sun, 04 Jun 2017 13:03:11 +0000 http://www.groovehq.com/blog/?p=3780#comment-615 Nice article.Thanks for sharing it.

]]> By: cliff ettridge https://www.groovehq.com/blog/golden-rules#comment-1036 Fri, 20 Jan 2017 15:32:22 +0000 http://www.groovehq.com/blog/?p=3780#comment-1036 Len, I’m stunned that this article has no comments under it. So, let me start them by saying thank you. A well written article which ends brilliantly. It is about the people inside an organisation. As a client of mine said to me, the trick is to recruit well motivated people and then don’t demotivate them. If they’re right and they feel free to do their best work, then they’ll look after the customers well.

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