https://www.groovehq.com/blog/customer-success-onboarding-survey Fri, 11 Dec 2020 18:17:13 +0000 hourly 1 https://wordpress.org/?v=5.5.14 https://www.groovehq.com/blog/customer-success-onboarding-survey#comment-1029 Sat, 21 Jan 2017 01:40:43 +0000 http://www.groovehq.com/blog/?p=3067#comment-1029 Great tips Len! I can’t wIt to use similar questions with future customers.

]]> https://www.groovehq.com/blog/customer-success-onboarding-survey#comment-1046 Tue, 17 Jan 2017 15:49:18 +0000 http://www.groovehq.com/blog/?p=3067#comment-1046 I came across this years ago, and use it with much success with current customers, and prospects, all the time. “On a scale of 1 to 10, with 10 being perfect, and we know no one is perfect, and with 1 being bad, and we know no one is bad, how would you rate us/your current company?” They will usually say something like 6 or 7. I reply, “that’s outstanding, what could we/they do to get to an 8 or 9?” Now, you’ve uncovered issues you need to address in your own company, and what issues your competitor is leaving wide open for you to fix and get the business.

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