Comments on: The Best Tips And Tools For Managing A Remote Customer Service Team

By: JohngKuehn

JohngKuehn — Thu, 30 Apr 2020 02:59:05 +0000

All these tips to manage remote working employees are very useful. But according to me, one of the quite convenient ways to analyze productivity can be done by using remote monitoring software like EmpMonitor which provides features like stealth mode, 24/7 support, data security, and many more.

By: Vaibhav Mittal

Vaibhav Mittal — Thu, 22 Feb 2018 16:49:24 +0000

Fantastic guide. Sharing this to my team too. The remote work revolution is definitely here. It’s only getting bigger and bigger. Since you guys are already on the remote train, https://www.theremoteworksummit.com/ are you coming to ? It’s the biggest remote work online summit this year. Looking forward to seeing all of the huge remote teams in there.

By: Paul Fewstones

Paul Fewstones — Thu, 26 May 2016 02:39:31 +0000

Hi, did you hear of Zenintranet maybe ? It’s a free intranet that enables you to better manage your teams. With Zenintranet you can access with a single login to different tools such as leave management, expense management, CRM, File Sharing… And FOR FREE

By: Crystal Velte

Crystal Velte — Wed, 10 Jun 2015 14:51:09 +0000

Hi Len! Thanks for the great articles! We too use Groove + Slack. I’m curious… what phone system do you use? We’re currently using Vonage, but have been researching others – thinking of making a switch. There are just some features Vonage doesn’t have that we’d like. Would love to hear what others are using.

By: Meanu Normia

Meanu Normia — Tue, 17 Feb 2015 07:48:14 +0000

Len, Tips are great. We are using proofhub for managing our remote team and these tips will help us to enhance productivity.
Tks.

By: Shannon Lewis

Shannon Lewis — Thu, 12 Feb 2015 13:20:48 +0000

Hi Len,

I didn’t see anything about any video conferencing. Do you use Google Hangouts or Skype? I have been working remotely for over 15 years and my company is 100% remote like Groove. We use Google Hangouts for our daily standups. It’s nice to see folks “face to face” and helps with team building.

We use Hipchat over Slack solely because of the ability to have free guest access. (I know we are bucking the trend here.. everyone is moving to Slack.)

Another key to successful remote work is to judge your employees on results so you need to have clear goals and objectives for each employee. (Results oriented work environment.)

Remote work is near and dear to my heart since I have been doing it long before it became popular. Thanks for writing about it. The more success stories the better!

By: Adi

Adi — Thu, 12 Feb 2015 07:15:34 +0000

Whoa… You totally nailed those points!

I never know Groove has a remote support team around the world! It’s great to have a solid team like that! Thanks for sharing!

By: Fletcher

Fletcher — Wed, 11 Feb 2015 18:42:08 +0000

Great article. Thanks for sharing this. I love the daily standup idea. How do you get your daily ticket count? Do you have a trick for doing this easily through a Groove report? Or is it a manual count?

By: PetraMorkva

PetraMorkva — Wed, 11 Feb 2015 10:46:44 +0000

Best free remote team management tool on the market right now is Bitrix24 IMHO (imagine Basecamp+Dropbox+Salesforce+Skype in one). Trello is quite decent too.

By: James Rogers

James Rogers — Tue, 10 Feb 2015 21:03:27 +0000

Thanks for sharing, Len! I’m happy to hear that Groove uses all of the tools I fully endorse, and use everyday, as a freelancing community manager. I can’t tell you how important communication is for remote teams. Along with a daily standup, I recommend having a weekly retro that goes over the highs and lows of the week. This can be done together as a team through Slack (assuming everyone is online at the same time) or individually reported for folks to add-on to. It’s a good opportunity to celebrate wins and prioritize goals for the next week. And I personally love the time it allows to reflect.

Keep up the great work, guys! I’m looking forward to the next read 🙂

By: Maura Rodgers

Maura Rodgers — Tue, 10 Feb 2015 17:17:30 +0000

Hi Len, great tips. I am a Groove + Slack + Pivotal Tracker user too. 🙂

I also work @Perch – a true virtual visual watercooler. Instead of just seeing a green dot on your screen, you actually can see if your coworkers are available and instantly connect with them live, work alongside them or even just say/wave hello – as if you were sitting right beside them. Would love for you to check it out!