https://www.groovehq.com/blog/net-promoter-score Wed, 03 Mar 2021 17:49:03 +0000 hourly 1 https://wordpress.org/?v=5.5.14 https://www.groovehq.com/blog/net-promoter-score#comment-9061 Wed, 03 Mar 2021 17:49:03 +0000 http://www.groovehq.com/blog/?p=3366#comment-9061 Great article. However, I find that for the support teams that I have lead I wanted more information. Not full fledged survey but just more context. I checked out http://www.servicestory.co and it gave me more information that I could use to measure my team service offering to our clients while still not asking my customers to fill out a long survey.

]]> https://www.groovehq.com/blog/net-promoter-score#comment-8616 Fri, 30 Oct 2020 03:24:50 +0000 http://www.groovehq.com/blog/?p=3366#comment-8616 Great article, very insightful.

]]> https://www.groovehq.com/blog/net-promoter-score#comment-6338 Mon, 27 May 2019 06:08:06 +0000 http://www.groovehq.com/blog/?p=3366#comment-6338 Good stuff, Thanks for sharing
https://www.feedbacq.co/nps

]]> https://www.groovehq.com/blog/net-promoter-score#comment-130 Thu, 14 Feb 2019 20:03:32 +0000 http://www.groovehq.com/blog/?p=3366#comment-130 […] somewhat confusing. We’ve read about companies like Groove (customer support software), which first earned an 11, then improved to a 16. Groove has achieved consistent month-over-month growth and appears to have […]

]]> https://www.groovehq.com/blog/net-promoter-score#comment-416 Thu, 05 Oct 2017 01:41:40 +0000 http://www.groovehq.com/blog/?p=3366#comment-416 Would be great to include the NPS for ticket service scores as the current system is a little too basic (awesome/ok/bad).

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