Comments on: The Simple Test That Increased Our Referrals by 30%

By: OthaDelamora

OthaDelamora — Mon, 06 Jun 2016 08:37:02 +0000

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By: Joe R.

Joe R. — Thu, 23 Jul 2015 17:40:41 +0000

I’m not seeing the difference between your two screenshots?

By: asghar

asghar — Fri, 24 Apr 2015 14:11:41 +0000

Articles and photos on this site is interesting.پارتیشن-پارتیشن-کرکره برقی

By: arash

arash — Wed, 22 Apr 2015 08:36:57 +0000

This test is very good for business. Excellent marketing درب پارکینگ-راهبند-اقامت ترکیه-خرید ملک در ترکیه

By: Kashish Vikhona

Kashish Vikhona — Fri, 30 May 2014 21:16:10 +0000

As always, great post Alex. One quick question, you mentioned most of your customers did not have any problem with the implementation. Did you make an exception to those who did have a problem?

I would also like to know your experience with Bounce-exchange and the conversion rate with it.
Keep sharing Alex.

By: BrianGee

BrianGee — Fri, 30 May 2014 17:54:01 +0000

I am working on a blog post of my own right now on how some companies (you guys and Mail Chimp in particular) create products that I want to succeed.

Right now we only have one single Groove account, but I look forward to adding more as we become more successful, because I feel like Groove actually cares about me succeeding. Groove isn’t the cheapest solution out there, but I am okay with that because I feel like in some small way I am contributing to your success.

I would LOVE to spend more money with you guys, which is very different than other HelpDesk solutions I’ve used in the past. Not only did you guys keep warming me through the entire sales cycle, because of the “tone” that you use, I feel like you actually care.

The fact that you guys respond to support requests as people, and not as machines is a big help, and the fact that you respond to people’s comments on your blog is a big piece.

Keep on being awesome, and I’ll keep on referring people to Groove.

By: samcambridge

samcambridge — Thu, 29 May 2014 23:25:30 +0000

Hey Alex, awesome post. Would love to see how changing the “powered by groove” link to a more powerful message would help increase referrals further.

By: Roger Lightfoot

Roger Lightfoot — Thu, 29 May 2014 16:19:39 +0000

Interesting – we have had that discussion (argument) here too. And despite 100% of the users we polled saying they would be happy to recommend http://www.Fabmin.com we haven’t yet had the courage to implement ‘powered by’ links.

P.S. We would certainly recommend Groove too!

P.P.S I bet the powered by link has made a huge difference to the likes of http://www.getdrip.com and others – we have used this fantastic little app with amazing success.

By: Mara Gillott

Mara Gillott — Thu, 29 May 2014 15:08:07 +0000

I would almost bet money that if it was just to appear one day, with no attention brought to it or the ability for it to be an option for customers, no one would have ever noticed it being added in. Even if they had, they probably would not have raised issue with it at all.

I think it could be a great option to let it be option (such as a plug in often is) but you have to consider that when given the option, more people are likely to click to have it removed just because it is there and they are more able to make it “theirs”. However, when it just exists in that small spot and there is no option to remove it, they are probably less likely to raise issue and just accept it. When given the option for a product I pay for, I always have it removed vs. when it is offered for free I feel more obligated to keep it because they are giving me something without my contributing a fee. If I am told I can remove it, I will.

By: Helder Ribeiro

Helder Ribeiro — Thu, 29 May 2014 15:04:24 +0000

Do you know what the conversion rate was for when the user answers that they had bad support vs when OK vs good?

By: Mike Lee

Mike Lee — Thu, 29 May 2014 14:54:21 +0000

Thanks for sharing, Alex! Really enjoying your blog posts so far. Definitely gaining a lot of knowledge, awesome that you’re willing to share your experiences and be so transparent with everything. You briefly mentioned a proper referral program coming down the pipeline – very interested in that. Possible reseller options? I’ve already got some small businesses in my area that we design sites for asking me about our ticketing and e-mail system. They love the format, and the ability to rate our responses.