Comments on: 3 Proven Ways To Motivate Your Customer Service Team https://www.groovehq.com/blog/customer-service-motivation Mon, 11 Mar 2019 12:54:12 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: V-Ray https://www.groovehq.com/blog/customer-service-motivation#comment-428 Thu, 21 Sep 2017 14:30:13 +0000 http://www.groovehq.com/blog/?p=3364#comment-428 Appreciation. And not the fake kind that is doled out to all, but the personal kind when the boss tells you “Hey, I saw you working hard and pushing out all that work today. You did great!” or “I appreciate you” or “I really like how you handled that difficult customer today”

]]> By: Walter Swanson https://www.groovehq.com/blog/customer-service-motivation#comment-784 Fri, 21 Apr 2017 10:00:22 +0000 http://www.groovehq.com/blog/?p=3364#comment-784 I use several game mechanics and game design methods as part of a leadership approach developed over my career and drawn from experience in the military. Three to note:
1.Simulations. I have created simple board style games around the core metric of my teams and run a session playing the game. Have done it in a sales environment and in creating distribution. Fun and effective.
2.Victory Conditions: Inspired by a PC game called The Operational Art of War I had people in a structured way define their quarterly victory conditions and then we scored it each month as a % achieved. Like a personal turn based feedback system. Hugely effective.
3.Hero Points. Based on ‘finding something done right’ I awarded Hero Points (nominated by team leaders) each week and kept a leader board. Effective.
http://ghinsberg.com/leadership-speaker/

]]> By: Tim Bailen https://www.groovehq.com/blog/customer-service-motivation#comment-2756 Thu, 29 Jan 2015 21:50:00 +0000 http://www.groovehq.com/blog/?p=3364#comment-2756 Partnership is the most motivating! (for me.) The best boss I had did a smart thing. He paid attention to what each of us were good at. Now, of course, he let us know that he appreciated those things. But then he took it a step farther and “promoted” us to roles which leveraged those strengths of ours. (I say “promoted” in quotes because I still held the same position but now was known within the team as being the “Communication Coordinator” and the go-to guy for things related to that.) He outlined a project for each of us to work on for the rest of the year in which we could apply those skills. The key part is that he stayed engaged with us by meeting one-on-one with us every week and acted as a collaborator and partner throughout the year in getting those projects delivered.

Appreciation is nice. Recognition is nice. But the most motivating thing I’ve ever encountered is being charged with delivering on a clear vision, feeling the support of my superiors, and having some urgency about getting it done.

]]> By: Glova Shinada https://www.groovehq.com/blog/customer-service-motivation#comment-2777 Wed, 28 Jan 2015 07:15:54 +0000 http://www.groovehq.com/blog/?p=3364#comment-2777 Working in third world country, being paid minimal wage, where customer service is always outsourced (my contact center is 24/7), monetary reward would definitely keep me motivated! 🙂

]]> By: Gec Diaconu https://www.groovehq.com/blog/customer-service-motivation#comment-2850 Sun, 18 Jan 2015 02:03:49 +0000 http://www.groovehq.com/blog/?p=3364#comment-2850 Great post as usual Len. The best way a manager can motivate me is to tell me what needs to be done, then get out of the way and let me do it. My way :-). If I need anything, I will ask.

]]> By: Theresa Ferries https://www.groovehq.com/blog/customer-service-motivation#comment-2874 Wed, 14 Jan 2015 18:45:19 +0000 http://www.groovehq.com/blog/?p=3364#comment-2874 I love examples 1 and 3….and I think they’re tied together. Bosses can’t really demonstrate #1 without truly understanding #3.

]]> By: Jan ZajÄ…c https://www.groovehq.com/blog/customer-service-motivation#comment-2875 Wed, 14 Jan 2015 10:22:06 +0000 http://www.groovehq.com/blog/?p=3364#comment-2875 That’s interesting, especially the Schwab’s example, but I’m also looking for something more specific.
How do you think what are the best goal to assess Support or Happiness employees performance, especially in SaaS?
What KPIs should be used? No of tickets solved? Upsells? Renewals / churn?
I’m very interested in your opinion

]]> By: Eric Beans https://www.groovehq.com/blog/customer-service-motivation#comment-2878 Tue, 13 Jan 2015 23:13:33 +0000 http://www.groovehq.com/blog/?p=3364#comment-2878 Your blog is what I aspire our blog to be. As one of your customers, your blog has been a huge help as we get our company up and running. I just did an article on “How to Valuate Pre-Revenue Software Companies” I would love feedback on if you have time. http://blog.textingbase.com

]]> By: Caitlin Daily https://www.groovehq.com/blog/customer-service-motivation#comment-2880 Tue, 13 Jan 2015 16:18:47 +0000 http://www.groovehq.com/blog/?p=3364#comment-2880 You were right on the nose. The only time I ever liked my job was when I knew I was greatly appreciated. There’s no point in going into the same place everyday with the essence that they don’t care if you’re there or not. Just a simple “thank you” often goes a long way!

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