Comments on: What Are the Most Effective Channels for Customer Support? https://www.groovehq.com/blog/customer-service-channels Tue, 03 Nov 2020 21:53:28 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: IntegraCS https://www.groovehq.com/blog/customer-service-channels#comment-6385 Fri, 07 Jun 2019 14:11:51 +0000 http://www.groovehq.com/blog/?p=2584#comment-6385 Useful Article!

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]]> By: 3D Walkthrough https://www.groovehq.com/blog/customer-service-channels#comment-1447 Wed, 31 Aug 2016 04:42:45 +0000 http://www.groovehq.com/blog/?p=2584#comment-1447 I think Email is liked by many companies, because 1) employees need no onboarding (everyone knows how to use email). and 2) companies built extensive workflows around emails. So switching costs are pretty high.

]]> By: Pakhi Bagai https://www.groovehq.com/blog/customer-service-channels#comment-4499 Wed, 02 Dec 2015 06:00:16 +0000 http://www.groovehq.com/blog/?p=2584#comment-4499 There’s always that one company that refuses to move with the times! Very soon, there will be SaaS tools that can provide multi channel support effectively – via email , browser and mobile push. It will make it really easy to craft a message and then leave it up to the SaaS app to reach your customers according to their preferences.

]]> By: James McBryan https://www.groovehq.com/blog/customer-service-channels#comment-5310 Tue, 26 May 2015 16:03:59 +0000 http://www.groovehq.com/blog/?p=2584#comment-5310 Great post! And I love the fax “metaphor”. One channel that conveniently worked out for me is an “on-site representative”. Since one of my clients is a co-working space, I bought membership out of it and work there every few weeks. Not only did I get to see my app in action every day by nearly everybody there, but people let me know of issues and features and I could actually the priority of it from their point of view. Totally not scalable, but totally makes my day and their day when I go over there.

]]> By: Claire-Emilie Lecocq https://www.groovehq.com/blog/customer-service-channels#comment-5307 Tue, 26 May 2015 16:01:11 +0000 http://www.groovehq.com/blog/?p=2584#comment-5307 Great article Len! Customer support is a real differentiator, and being where your customers want you to be can be a make-or-break decision.
To help startups and small businesses make their choice, we’ve come up with a small guide (limited to email, chat and phone for simplicity): http://blog.aircall.io/you-think-you-dont-need-phone-support. I’d love your feedback on it.

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