Alex Turnbull – Groove Blog https://www.groovehq.com/blog Thu, 15 Feb 2024 15:08:30 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.14 Awesome Motive Invests In Groove! https://www.groovehq.com/blog/awesome-motive-invests-in-groove Tue, 30 Jan 2024 14:43:37 +0000 https://www.groovehq.com/blog/?p=11647 A Strategic Partnership to Empower Small Businesses with Exceptional Customer Service

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]]> Groove Partners with Import2 for Seamless Help Desk Data Import! https://www.groovehq.com/blog/groove-partners-with-import2 https://www.groovehq.com/blog/groove-partners-with-import2#respond Fri, 26 Jan 2024 21:16:44 +0000 https://www.groovehq.com/blog/?p=11640 We are thrilled to share some fantastic news with you! Groove has joined forces with Import2 to bring you a seamless and efficient solution for importing data from other help desks. Our partnership with Import2 opens up new possibilities, making it easier than ever to transition your data into Groove. Whether you’re migrating from another […]

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]]> https://www.groovehq.com/blog/groove-partners-with-import2/feed 0 Groove 2023 in Review – A Year of Supercharged Support https://www.groovehq.com/blog/groove-2023-in-review https://www.groovehq.com/blog/groove-2023-in-review#respond Fri, 26 Jan 2024 19:59:34 +0000 https://www.groovehq.com/blog/?p=11630 2023 was a year of exponential growth and innovation for Groove! We poured our hearts (and countless cups of coffee) into crafting new features and optimizations to make your customer support experience smoother, faster, and more delightful than ever. Here’s an overview of the biggest and best changes that transformed Groove this past year. New […]

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]]> https://www.groovehq.com/blog/groove-2023-in-review/feed 0 How to Connect with Influencers and VIPs: The Exact Email Scripts I Use https://www.groovehq.com/blog/vip-email-scripts https://www.groovehq.com/blog/vip-email-scripts#comments Mon, 01 Jun 2020 13:00:48 +0000 http://www.groovehq.com/blog/?p=1056 Want to know how to connect with influencers and VIPs? Here are two word-for-word email scripts you can use in your outreach. “How did you connect with ____?” It’s a question that I get all the time. Whether it’s a VIP that we published an interview with, a publisher whose blog we guest posted on, […]

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]]> https://www.groovehq.com/blog/vip-email-scripts/feed 11 Business Networking: 5 Proven Strategies to Win in Business and in Life https://www.groovehq.com/blog/networking-tips https://www.groovehq.com/blog/networking-tips#comments Thu, 21 May 2020 15:06:47 +0000 http://www.groovehq.com/blog/?p=1971 Our best tips and tricks for using business networking to connect with VIPs. Learning how to network and build relationships with smart, successful people is one of the most valuable things I’ve done in my career. But I know that for many, it doesn’t come easily. It certainly didn’t come easily for me when I […]

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]]> https://www.groovehq.com/blog/networking-tips/feed 5 5 Easy Growth Hacks You Can Implement Today Without a Developer https://www.groovehq.com/blog/growth-hacks-that-dont-require-a-developer https://www.groovehq.com/blog/growth-hacks-that-dont-require-a-developer#comments Mon, 18 May 2020 15:54:50 +0000 http://www.groovehq.com/blog/?p=2788 You don’t need dedicated resources or a team of engineers to execute growth hacks. Here are 5 you can implement on your own. I had been emailing back and forth with a reader. He asked me for advice about getting traffic, and I suggested he start a blog to attract readers. His immediate reaction was […]

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]]> https://www.groovehq.com/blog/growth-hacks-that-dont-require-a-developer/feed 11 Becoming an Entrepreneur: How I Started My Very First Business with Just $300 https://www.groovehq.com/blog/my-first-business https://www.groovehq.com/blog/my-first-business#comments Sat, 09 May 2020 15:10:43 +0000 http://www.groovehq.com/blog/?p=1968 My story of becoming an entrepreneur—and how I nearly lost everything on the very first day. “BOOM.” The vehicle shook, and I startled. “What the hell was that?,” I thought. And then, as my little car slowed to a crawl, and then to a stop, my excitement turned to a sigh of irritation as I […]

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]]> https://www.groovehq.com/blog/my-first-business/feed 6 How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year https://www.groovehq.com/blog/grow-your-business https://www.groovehq.com/blog/grow-your-business#comments Wed, 15 Apr 2020 14:33:52 +0000 https://www.groovehq.com/blog/?p=8264 After seven years, 2,000+ customers, and growing from $0 to $290K+ in monthly revenue, I want to pull back the curtain on exactly what it takes to grow a business. Good, bad, and ugly. I almost shut the whole thing down. It was two years ago. Our business had stagnated. My head of marketing had […]

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]]> https://www.groovehq.com/blog/grow-your-business/feed 14 16 Advanced Zoom Tips for Better Video Meetings https://www.groovehq.com/blog/zoom-tips-and-tricks https://www.groovehq.com/blog/zoom-tips-and-tricks#comments Wed, 08 Apr 2020 08:32:29 +0000 http://www.groovehq.com/blog/?p=69 As a 100% remote company, we rely on Zoom to communicate with our global team. Today, we’re sharing our favorite Zoom tips and tricks to help newly-remote teams get up to speed on video conferencing. We build customer support software here at Groove. We provide an inbox for customer service email collaboration, a knowledge base […]

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]]> https://www.groovehq.com/blog/zoom-tips-and-tricks/feed 67 4 Pros & Cons of Running a Remote Team (& How We Do It) https://www.groovehq.com/blog/being-a-remote-team https://www.groovehq.com/blog/being-a-remote-team#comments Wed, 01 Apr 2020 13:00:17 +0000 http://www.groovehq.com/blog/?p=125 Working remotely has a lot of advantages, but it’s far from perfect. Here’s what we’ve learned in our journey as a remote team. Note: I wrote this post years ago (as you can see from the comments), but it seemed like a good time to update it as so many companies adjust to working from […]

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]]> https://www.groovehq.com/blog/being-a-remote-team/feed 71 47 Insanely Practical Work From Home Tips from Our 100% Remote Team https://www.groovehq.com/blog/work-from-home Thu, 19 Mar 2020 14:00:31 +0000 https://www.groovehq.com/blog/?p=8509 Last week, my wife and I decided we needed to stock up and hunker down. We’re washing our hands. We’re social distancing. We’re a bit anxious. But…we’re extremely fortunate. We haven’t lost our jobs. The business hasn’t gone under and we have a roof over our heads. I know it’s crazy right now. The health […]

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