Comments on: How To Leave A Lasting First Impression On Your New Customers https://www.groovehq.com/blog/customer-service-first-impression Mon, 10 Sep 2018 14:51:25 +0000 hourly 1 https://wordpress.org/?v=5.5.1 By: Shep Hyken https://www.groovehq.com/blog/customer-service-first-impression#comment-4330 Sun, 24 Jan 2016 22:09:09 +0000 http://www.groovehq.com/blog/?p=2726#comment-4330 Excellent article on the customer’s “First Impression.” It’s one of the most important “Moments of Truth” that a customer will have. It sets the tone for what’s to follow. It is the first step toward getting the customer to want to come back the next time, which is the beginning of a longer and potentially loyal relationship.

]]> By: Paul B https://www.groovehq.com/blog/customer-service-first-impression#comment-4357 Wed, 20 Jan 2016 18:58:27 +0000 http://www.groovehq.com/blog/?p=2726#comment-4357 Great story Len. That dry cleaner really knows his stuff…it must have felt like finding a new friend in the neighborhood… someone you can trust…

]]> By: Gaurav Gulati https://www.groovehq.com/blog/customer-service-first-impression#comment-4358 Wed, 20 Jan 2016 17:16:00 +0000 http://www.groovehq.com/blog/?p=2726#comment-4358 Very Kool story,Len. It’s the Little things that matter the most. Thanks for the share.

]]> By: Jarratt Isted https://www.groovehq.com/blog/customer-service-first-impression#comment-4360 Tue, 19 Jan 2016 20:29:13 +0000 http://www.groovehq.com/blog/?p=2726#comment-4360 It’s kinda awesome that just a little bit of effort can go a long way. I mean, dry cleaning isn’t exactly exciting, but the guy obviously made the effort.

It’s the reason I go into Starbucks everyday. I mean, I’ve got my own coffee grinder and fresh (better) coffee beans, but I go in there because it’s a nice break and it’s great to have a chat with the baristas. They make the effort.

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