Nick McCreath – Groove Blog https://www.groovehq.com/blog Wed, 25 Oct 2023 01:47:52 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.14 Product Update: New Android App https://www.groovehq.com/blog/product-update-android-app Tue, 05 Oct 2021 16:04:05 +0000 https://www.groovehq.com/blog/?p=10859 We’re excited to announce the launch of our new Android app! 🎉 The new Groove Android app was built from the ground up to empower your team to provide awesome customer support on-the-go.  We embraced platform-specific guidelines to make sure it feels right at home between your other Android apps. At the same time, the […]

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]]> Product Update: Early Access to Live Chat is Here! https://www.groovehq.com/blog/product-update-live-chat Tue, 01 Jun 2021 13:00:00 +0000 https://www.groovehq.com/blog/?p=10750 We’re super excited to announce that (finally!) we’ll be introducing Groove’s very own Live chat channel! Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. We’re excited that you’ll now be able to handle these conversations directly in […]

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]]> Product Update: New iOS App https://www.groovehq.com/blog/product-update-ios-app Wed, 26 May 2021 20:24:00 +0000 https://www.groovehq.com/blog/?p=10770 We’re excited to announce the launch of our new iOS app! 🎉 We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go. The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get […]

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]]> Product Update: Powerful New Inbox Sidebar https://www.groovehq.com/blog/product-update-inbox-sidebar Tue, 23 Mar 2021 17:00:23 +0000 https://www.groovehq.com/blog/?p=10700 We’re excited to announce the launch of our new Inbox Sidebar! 🎉 This update is in preparation for our public launch of Live Chat in the next month. But as you’ll see, the new sidebar is very powerful on its own. We’ll be rolling out the new Inbox Sidebar over the next few weeks to […]

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]]> Product Update: New UI and Upcoming Launches https://www.groovehq.com/blog/product-update-new-ui Wed, 17 Mar 2021 12:00:00 +0000 https://www.groovehq.com/blog/?p=10679 Big things are underway here at Groove. We’re starting with some small cosmetic changes and building up to a few very exciting weeks of new improvements, features, and products for you and your team! What’s new Clean, new interface When you log in to your Groove account, you’ll be greeted with a tidied-up interface along […]

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]]> Performance Update: Groove is 428.65% faster https://www.groovehq.com/blog/groove-performance-update-december-2020 Mon, 07 Dec 2020 19:00:21 +0000 https://www.groovehq.com/blog/?p=10570 If you’ve logged into Groove over the last couple months, you might have noticed we’ve been quietly releasing small incremental improvements.  Each of these releases has been quite small, but they add up to something big. And two weeks ago, we launched one of the final tweaks to these small improvements. We’re thrilled to announce […]

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]]> Product Update: Custom Snooze, the New Widget, Performance Improvements, and More! https://www.groovehq.com/blog/groove-product-update-september-2020 Mon, 28 Sep 2020 19:37:19 +0000 https://www.groovehq.com/blog/?p=9881 I know, I know… It’s been a while since you’ve heard from the Groove Engineering & Product team. That’s not because we’ve been taking it easy over here at Groove headquarters—quite the opposite, actually! The Groove team has been building some large core components for the next phase of our products, along with a huge […]

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]]> The New Groove Widget Is Here! https://www.groovehq.com/blog/product-update-groove-widget Tue, 22 Sep 2020 14:50:35 +0000 https://www.groovehq.com/blog/?p=9853 We’re excited to announce the official launch of our brand new widget. 🎉 The Groove Widget is a handy little help icon that sits on your website or application. It gives website visitors direct access to contact you and easily browse your knowledge base. It is available to all Groove customers on any plan, free […]

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]]> Groove’s Product Roadmap: What to Expect for the Rest of 2020 https://www.groovehq.com/blog/groove-product-roadmap-2020 Wed, 11 Mar 2020 20:40:15 +0000 https://www.groovehq.com/blog/?p=8449 What does 2020 hold? It’s fair to say that 2019 was an awesome year at Groove. We shipped a ton of new features and products and iterated on what we already had—doing our best to make sure you have everything you need to support your customers as easily as possible. To mention just a few […]

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]]> Product Update: New and Improved Shopify Integration https://www.groovehq.com/blog/product-update-shopify-integration Tue, 28 Jan 2020 17:05:00 +0000 https://www.groovehq.com/blog/?p=10962 Supercharge your workflow with our updated Shopify integration.

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]]> Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More! https://www.groovehq.com/blog/groove-in-december Thu, 05 Dec 2019 14:45:20 +0000 https://www.groovehq.com/blog/?p=7630 Our product and engineering teams had another busy month in November with a host of improvements and new features to help you better support your customers, including: iOS and Android apps Widget improvements Live chat CRM Integration updates for Salesforce, Jira Cloud, and Jira Server While most teams slow down a bit over December with […]

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