Comments on: How We Grew Our Customer Exit Survey Responses by 785% https://www.groovehq.com/blog/exit-surveys Thu, 02 Feb 2023 07:18:39 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Mathew Brown https://www.groovehq.com/blog/exit-surveys#comment-12100 Thu, 02 Feb 2023 07:18:39 +0000 http://www.groovehq.com/blog/?p=169#comment-12100 Very interesting post…

I stumbled across this, as a Ex paying user, to a consumer, rather than business oriented SaaS product.
I cancelled, and then, after a while, felt zero interest in re-signing back up, when I wasn’t asked what was wrong!!

So, from “the users voice” in this instance, yes, exit questionnaires and potential follow up, IS important, not doing this, has lost a consumer SaaS company me (and potentially others) as subscribers…

And yes, please do use open ended text boxes, multiple choice wouldn’t have got to my root issue…

FYI I left because…
I submitted a simple tech support request ticket, and it disappeared into a black hole, without response or resolution, so at the next monthly billing cycle, after 5 weeks silence, I was gone!!!

Had I had an exit questionnaire stating my ticket was lost, and reiterating the issue, the company could have saved me, by coming back with an answer to a simple question!!

]]> By: moksha Bajpai https://www.groovehq.com/blog/exit-surveys#comment-8709 Tue, 24 Nov 2020 04:57:44 +0000 http://www.groovehq.com/blog/?p=169#comment-8709 Wondering how HR tech will revamp the entire functioning of Human Resources in a futuristic way? All you need to do is check this blog out on the advantages that HR automation brings along with it in workforce management! http://www.peoplehum.com/blog/hr-automation-in-workforce-management

]]> By: Deb Bhattacharya https://www.groovehq.com/blog/exit-surveys#comment-8590 Sat, 24 Oct 2020 08:37:06 +0000 http://www.groovehq.com/blog/?p=169#comment-8590 As much as the super bowl has to offer for sports enthusiasts, it has something in store for leaders of organizations too. Find out the three non-negotiable leadership lessons it teaches with this quick article read! https://www.peoplehum.com/blog/the-three-critical-leadership-lessons-we-can-learn-from-super-bowl-51

]]> By: Deb Bhattacharya https://www.groovehq.com/blog/exit-surveys#comment-8540 Sun, 11 Oct 2020 04:00:23 +0000 http://www.groovehq.com/blog/?p=169#comment-8540 Talent acquisition is undergoing a major overhaul. Here are a few ways HR tech-driven sourcing of candidates mimics the executive recruiter process and ensures a seamless hiring experience https://www.peoplehum.com/blog/sourcing-candidates-driven-by-hr-tech-talk-with-karen-azulai

]]> By: How To Use On-Site Surveys to Increase Conversions https://www.groovehq.com/blog/exit-surveys#comment-127 Thu, 14 Feb 2019 13:25:21 +0000 http://www.groovehq.com/blog/?p=169#comment-127 […] small changes to phrases can have a big difference on response rate. For instance, Groove changed their question from “why did you cancel?” to “what made you cancel?” and got nearly double […]

]]> By: How to Run Customer Exit Surveys to Improve Product Retention in 2019 https://www.groovehq.com/blog/exit-surveys#comment-25 Mon, 04 Feb 2019 19:38:38 +0000 http://www.groovehq.com/blog/?p=169#comment-25 […] How We Grew Our Customer Exit Survey Responses by 785% […]

]]> By: Just in Time Learning: How to Use Learning as a Tool for Business Progress https://www.groovehq.com/blog/exit-surveys#comment-23 Mon, 04 Feb 2019 19:05:53 +0000 http://www.groovehq.com/blog/?p=169#comment-23 […] is one of the most common things we hear in exit surveys when our customers cancel their Fizzle membership. The principle behind these responses is quite […]

]]> By: Paula https://www.groovehq.com/blog/exit-surveys#comment-1133 Mon, 19 Dec 2016 20:36:26 +0000 http://www.groovehq.com/blog/?p=169#comment-1133 Hi Alex,

Thanks for sharing this! I recently joined a Client Success team and wanted to implement a churn survey, so this article is super helpful.

Just one question: How long after the partnership ends do you send the follow up? Immediately, a week after, a month after?

I’d really appreciate any tips!

Best,
Paula

]]> By: Harold Groves https://www.groovehq.com/blog/exit-surveys#comment-1449 Mon, 29 Aug 2016 07:30:13 +0000 http://www.groovehq.com/blog/?p=169#comment-1449 Doing surveys for the sake of it never had any impact on response rates. Questions need to be drafted in a way that connects with the respondents. I am HR and planning to conduct some surveys myself and would love it if you’d suggest me some options for online survey tools. How about SoGoSurvey?

]]> By: Peter Abrahamse https://www.groovehq.com/blog/exit-surveys#comment-5406 Sat, 02 May 2015 08:13:34 +0000 http://www.groovehq.com/blog/?p=169#comment-5406 Hi Alex,

Great post! Just one question, are you using some kind of tool to send out this email?

Keep it up!

]]> By: Amy https://www.groovehq.com/blog/exit-surveys#comment-5428 Wed, 29 Apr 2015 21:53:49 +0000 http://www.groovehq.com/blog/?p=169#comment-5428 I really appreciate this. We’re starting this conversation with our customers to help us pinpoint where to improve and this article was immensely helpful in shaping our next cancellation feedback email. The tidbit on Tony Robbins was a great reference for everything in life.

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