Comments on: The Hidden Cost of “Free”: Why Email Support Should Be a Temporary Solution https://www.groovehq.com/blog/free-customer-support Thu, 24 Jan 2019 14:48:03 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Erika https://www.groovehq.com/blog/free-customer-support#comment-432 Wed, 13 Sep 2017 22:58:09 +0000 http://www.groovehq.com/blog/?p=3225#comment-432 Interesting! Thankfully the business I work for (as the social media manager) is just a local restaurant and probably won’t get to be too unwieldy.

I do have one question about customer service in general which I would be incredibly grateful if someone from your team could answer: how should one respond to spiteful reviews? Reviews that have no basis in reality and which oh-so-mysteriously show up just after some issue (like letting an enployee go). I’ve dealt with NORMAL bad reviews and upset customers before, but how can I address people who are just making up whatever they think will hurt the business most? Should I even try, or just ignore them?

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