Lesley Yarbrough – Groove Blog

Groove in April: Busiest Times, Classic View, KB Localization, and More!

Lesley Yarbrough — Tue, 30 Apr 2019 15:01:44 +0000

Here are some of the features, improvements, and bug fixes we shipped in April. Legacy Groove Sunsetting June 1 It’s official, legacy Groove is scheduled for deprecation on June 1, 2019. This shut down applies to both the legacy Inbox app and the legacy Knowledge Base. We recommend starting the migration process now for your […]

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Classic View is Now Available!

Lesley Yarbrough — Thu, 18 Apr 2019 10:50:17 +0000

Choose between a classic three-pane layout or a modern four-pane layout. Classic View is here! We know that a lot of our customers were missing the classic three-pane layout from legacy Groove and today we’re excited to announce that this view is now available again in Groove 2.0. Users can easily toggle between Classic and […]

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Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!

Lesley Yarbrough — Tue, 02 Apr 2019 11:13:23 +0000

March has been really busy for us! Here are some of the highlights on the recent features, improvements, and bug fixes for Groove. Privacy Shield Certification We’ve always taken privacy and security seriously and to show our commitment we are now certified with Privacy Shield. You can read more about our certification and Privacy Shield […]

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Coming Soon: Classic View and Other Readability Updates

Lesley Yarbrough — Thu, 21 Mar 2019 13:00:44 +0000

The classics are classics for a reason, right? Due to the overwhelming feedback from our customers, it’s become clear that a large number of our users were missing the layout from legacy Groove. The fact is that many of our customers really like the new four-pane view but some still prefer the classic three-pane view. […]

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Introducing Indefinite Snooze

Lesley Yarbrough — Tue, 26 Feb 2019 18:42:05 +0000

Do you find yourself missing the Pending status in Groove lately? Well we’re excited to announce a new feature that will help fill that void. As part of the transition to Groove 2.0, the Pending status that we had in legacy Groove didn’t make the cut. We wanted to simplify statuses into a single, one-click […]

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Swarming vs Tiered Support: Which One Is Right For You?

Lesley Yarbrough — Wed, 06 Feb 2019 16:30:00 +0000

Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […]

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Coming Soon: A Brand New Knowledge Base

Lesley Yarbrough — Tue, 12 Jun 2018 15:00:39 +0000

Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […]

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Sneak Peek: Refining the New Groove Inbox

Lesley Yarbrough — Thu, 03 May 2018 15:38:26 +0000

Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […]

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Dig Through Your Trash, Android Notifications and Groove 2.0 teaser :-)

Lesley Yarbrough — Mon, 07 Aug 2017 15:27:52 +0000

Since our last update, we’ve been working hard on what will be Groove 2.0: Electric Boogaloo, as well as a couple of fun new things for Groove Mobile. Have a look below for the latest features, bug fixes, and a status update on the new version of Groove. New Mobile Features Enhanced Android Notifications Good […]

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Android Notifications, Mobile Fixes, and What’s Next

Lesley Yarbrough — Wed, 28 Jun 2017 15:02:03 +0000

This week, we have an update that Android users are going to love, some bug fixes, and a preview of some VERY big news that’s coming soon (scroll down to the bottom for the juicy teaser). New Mobile Features Android Notifications Oh my yes. For those of you using Android devices, we have some really […]

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Mobile Updates: The Time Saver Edition

Lesley Yarbrough — Wed, 14 Jun 2017 17:07:53 +0000

Customers are complicated, but supporting them doesn’t have to be. We continue to strive to make the Groove mobile experience as fast as possible, and we’re pretty excited about this week’s release. Check out the highlights below! New Features & Improvements Redesigned Left Sidebar With New Folders It should be as easy as possible for […]

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