Comments on: 6 Ways to Improve the Customer Experience That You Can Start Implementing Today https://www.groovehq.com/blog/improve-customer-experience Mon, 21 Sep 2020 05:31:30 +0000 hourly 1 https://wordpress.org/?v=5.5.1 By: Brad Mathias https://www.groovehq.com/blog/improve-customer-experience#comment-8479 Mon, 21 Sep 2020 05:31:30 +0000 http://www.groovehq.com/blog/?p=3339#comment-8479 Great read! I believe that the landscape of customer experience has completely shifted. The harmony between a chatbot and a live agent is what will enhance customer experiences at the end of the day. I found an article on Engati that helped me put things into perspective.

]]> By: Drishti Shah https://www.groovehq.com/blog/improve-customer-experience#comment-7409 Sun, 02 Feb 2020 10:47:00 +0000 http://www.groovehq.com/blog/?p=3339#comment-7409 At Engati, we are deeply embracing automation and bots to help businesses dramatically enhance their customer experience and achieve faster growth. That’s why we help you build an intelligent and the best chatbot that automatically and instantly resolves your customers’ most common questions. http://s.engati.com/1qj

]]> By: Intelliworkz https://www.groovehq.com/blog/improve-customer-experience#comment-487 Sat, 05 Aug 2017 09:12:39 +0000 http://www.groovehq.com/blog/?p=3339#comment-487 Many thanks for sharing about 6 ways to improve the customer experience that you Can start implementing today. Since I am an Interactive Design Services provider and working with Intelliworkz Business Solutions company. I would like to recommend this post with more people.

]]> By: Tenfold Team https://www.groovehq.com/blog/improve-customer-experience#comment-776 Sat, 22 Apr 2017 08:34:11 +0000 http://www.groovehq.com/blog/?p=3339#comment-776 Great list you got here, Len. But I think I got too enthralled and amazed about that video of Ross Shafer about Maria Garcia. Inspiring indeed. Imagine how many people would go out of their way to make sure their customers are happy with their service. I don’t know, but it sure would be nice to be given such service, isn’t it? More so, I think this would be a great challenge to every customer service representative to not just answer customer concerns like a routine, but make sure they hang up that phone with a happy and satisfied customer.

]]> By: Mehul Shah https://www.groovehq.com/blog/improve-customer-experience#comment-1132 Tue, 20 Dec 2016 05:19:06 +0000 http://www.groovehq.com/blog/?p=3339#comment-1132 Hi Len,
I always enjoy your perspective on this topic. The reality is that even the best companies do a little above average most of the time (what you’d call Amazing Service), try like crazy to avoid falling short, and do something exceptional on occasion.

Just for fun, here’s the list of companies profiled by Jim Collins in his Good to Great book:

Abbott
Circuit City
Fannie Mae
Gillette
Kimberly-Clark
Kroger
Nucor
Philip Morris
Pitney Bowes
Walgreens
Wells Fargo

]]> By: Nashaat Quadri https://www.groovehq.com/blog/improve-customer-experience#comment-1319 Wed, 19 Oct 2016 12:23:01 +0000 http://www.groovehq.com/blog/?p=3339#comment-1319 It’s true that customer service is not just a business process, it’s one of the most important elements of a business. Better customer service means better branding and more customers. Here you just skip the price war as you come as a premium service provider, which most of the customers love. Customer service via social media especially Twitter is a growing new trend. To know more about how social media is changing the branding landscape, read this: http://www.techmagnate.com/blog/how-is-social-media-changing-the-business-of-branding/

]]>