Comments on: How to Find, Interview and Hire Your First Customer Service Agent https://www.groovehq.com/blog/customer-service-hiring Fri, 08 Feb 2019 13:06:40 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: bcackerman1 https://www.groovehq.com/blog/customer-service-hiring#comment-329 Mon, 04 Dec 2017 14:28:31 +0000 http://www.groovehq.com/blog/?p=3259#comment-329 Any good interview questions to ask?

]]> By: Josh https://www.groovehq.com/blog/customer-service-hiring#comment-1544 Tue, 26 Jul 2016 13:56:35 +0000 http://www.groovehq.com/blog/?p=3259#comment-1544 Hey Len,

Great post – I came back and read this for the second time as we’re growing and I’m starting to think about doing the leg-work for when we bring on our first FT customer service hire soon.

Our business is a little more technical than most – we teach our users to data science which includes a fair bit of coding, so we’re looking for someone who is not only an amazing and empathetic support pro, but also understands basic to intermediate coding so they can both troubleshoot and help users with learning issues.

Do you have any tips/thoughts on how to find someone that ticks both boxes?

]]> By: Rob @ Womplify https://www.groovehq.com/blog/customer-service-hiring#comment-1891 Sat, 16 Apr 2016 08:25:36 +0000 http://www.groovehq.com/blog/?p=3259#comment-1891 Trying to resist the urge to throw together a new job site which trawls twitter/linkedin for “I’m hiring” profiles.. I’m sure there’s a startup in that! 😉

]]> By: Petr Pinkas https://www.groovehq.com/blog/customer-service-hiring#comment-1904 Wed, 13 Apr 2016 16:17:35 +0000 http://www.groovehq.com/blog/?p=3259#comment-1904 Len, awesome post, thanks for the email template. Very helpful.

]]> By: James McBryan https://www.groovehq.com/blog/customer-service-hiring#comment-1906 Tue, 12 Apr 2016 16:36:31 +0000 http://www.groovehq.com/blog/?p=3259#comment-1906 Since I’m starting a small company, my needs don’t require a full time person yet. Are there any additional tips to give to those hiring customer service employees on a part-time basis?

]]> By: Marcos Oda https://www.groovehq.com/blog/customer-service-hiring#comment-4264 Wed, 10 Feb 2016 15:34:51 +0000 http://www.groovehq.com/blog/?p=3259#comment-4264 Great post.

]]> By: Christian Barra https://www.groovehq.com/blog/customer-service-hiring#comment-4265 Tue, 09 Feb 2016 19:15:02 +0000 http://www.groovehq.com/blog/?p=3259#comment-4265 Interesting post, but sometimes I still don’t understand some companies. It’s so easy to start with some good customer care practices but actually I see a lot of companies that are putting their best effort to let their customers run away.

]]> By: Kyle Racki https://www.groovehq.com/blog/customer-service-hiring#comment-4267 Tue, 09 Feb 2016 17:05:55 +0000 http://www.groovehq.com/blog/?p=3259#comment-4267 I think this is a great refresher even if you already have support people. I’m in hiring mode right now, so I’m going to use this as a reference once I start replying to applicants. Thanks!

]]>