Comments on: How to Get Your Team to Care About Customer Service

By: Titi

Titi — Mon, 05 Dec 2016 16:15:29 +0000

I found this site mentioned by one of my favorite site in my country. He mentioned one of blog post here entitled “11 Tips for Crystal Clear Customer Service Communication”. The author highlighted that by changing a little focus on creating content Groove have attained a higher revenue on customer support tools business. He also subscribed and linked to Groove and wrote that it is a great blog dealing with developing business. That’s why I love and enjoy this site so far. Thank you in advance for your great contents here.

By: Lineisy Kosenkova

Lineisy Kosenkova — Mon, 21 Nov 2016 06:18:24 +0000

Informative post . The best way a manager can motivate me is to tell me what needs to be done, then get out of the way and let me do it.If I need anything, I will ask.

By: Roland Pokornyik

Roland Pokornyik — Wed, 16 Nov 2016 14:11:04 +0000

Thanks for sharing Len. Just in the right time!
I’m looking for ways to change our company culture and involve everybody in customer support.
But still I think there must be dedicated support people, right? Who take care of building the FAQ and knowledge base. Or how do you manage that part if the whole support is distributed?

By: Jan Gerrit Post

Jan Gerrit Post — Wed, 16 Nov 2016 06:21:22 +0000

Hi Len,

Thanks for sharing some insights on how to make sure you join the 19% of companies that actually succeed changing their culture!

Quick tip: Chinese names typically follow the order family name, given name. That means the name tag of Lenovo’s CEO Yáng Yuánqìng 杨元庆 would probably have read “Yáng” (杨), his family name (instead of his “first”, or given name Yuánqìng 元庆). In East Asian cultures, it’s quite uncommon to call someone by their given name only.