https://www.groovehq.com/blog/customer-service-time-zones Tue, 19 Feb 2019 08:51:10 +0000 hourly 1 https://wordpress.org/?v=5.5.14 https://www.groovehq.com/blog/customer-service-time-zones#comment-1146 Fri, 09 Dec 2016 08:03:45 +0000 http://www.groovehq.com/blog/?p=3045#comment-1146 This article is exactly what I was looking for – thanks for the clear and great advice! We’re also in Australia, so looking to better support the other side of the world well.

]]> https://www.groovehq.com/blog/customer-service-time-zones#comment-1481 Sun, 14 Aug 2016 22:52:09 +0000 http://www.groovehq.com/blog/?p=3045#comment-1481 Timely article Len, great read. Without the option to support shift work, we’re currently looking at hiring in Australia to better support those folks that arrive 9am Monday, 14 hours before our US team. Assuming we can maintain the quality of service, think it’s also healthy to have a customer support team that spans the same key geographies of our customers.

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