https://www.groovehq.com/blog/customer-interaction Fri, 21 Sep 2018 10:30:31 +0000 hourly 1 https://wordpress.org/?v=5.5.1 https://www.groovehq.com/blog/customer-interaction#comment-1500 Tue, 09 Aug 2016 09:06:49 +0000 http://www.groovehq.com/blog/?p=3207#comment-1500 Great job! I like that you think about every client!

]]> https://www.groovehq.com/blog/customer-interaction#comment-1538 Wed, 27 Jul 2016 12:45:20 +0000 http://www.groovehq.com/blog/?p=3207#comment-1538 Awesome post Len, as always 🙂 I totally relate to the appreciation and gratitude aspect.

]]> https://www.groovehq.com/blog/customer-interaction#comment-1539 Wed, 27 Jul 2016 04:01:33 +0000 http://www.groovehq.com/blog/?p=3207#comment-1539 Great post. I worked as a customer support executive (inbound) in 2004 and one of the first lessons that my manager told us – “You take 180 calls in a day. But for every customer, this may be his/her first call, and it can be the last. So, treat every call as your best call.”

]]> https://www.groovehq.com/blog/customer-interaction#comment-1541 Tue, 26 Jul 2016 15:53:40 +0000 http://www.groovehq.com/blog/?p=3207#comment-1541 Really great post. I read every post on here to improve the customer service experience at my company. Customer service is everything, and even though we get great feedback from customers, there’s always room to learn and grow!

]]> https://www.groovehq.com/blog/customer-interaction#comment-1542 Tue, 26 Jul 2016 14:57:28 +0000 http://www.groovehq.com/blog/?p=3207#comment-1542 Great post Len. Checklist is something we could also adopt. At UnifiedVU, we are trying to also empower teams. Instead of just focusing on the content of the support ticket or email, we are trying to bring context to that by displaying relevant financial as well as sales data. Start of this is captured at http://unified.vu/cashflow. We would of course like to extend this to Groove and others.

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