Technically, yes, it reduces “emails” but you’re going to get 4x as many requests via chat than you would via email. Many of them will be people saying “Sup, is this a human or a bot?” We’ve all said this at one point or another but we forget that people even do this until you see it 20 times in a row in your inbox 🙂

Aside from that, good points. I think simple audits/reviews of the requests that come in is a very effective way of combatting future requests. You can take a step back and say, “Why did this person reach out? What can I do to prevent this next time?”