Comments on: How to Make Empathy Your Support Team’s Secret Weapon https://www.groovehq.com/blog/empathetic-support Mon, 11 Mar 2019 13:19:13 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: omerzak https://www.groovehq.com/blog/empathetic-support#comment-506 Sat, 22 Jul 2017 12:56:59 +0000 http://www.groovehq.com/blog/?p=3359#comment-506 Sometimes there are customers from hell. They expect too much, demand too much, would not hesitate from suing your company.

As an exercise in empathy, I’d like to know if there was any research about them:

– How are they made (Parents who believe they are entitled? Abusing parents? Having been victims of discrimination several years ago?).

– What different types of customers from hell are there?

– Are there effective ways for dealing with each type of customers from hell?

– Anything else interesting from the psychological profiles of customers from hell?

]]> By: Veronica French https://www.groovehq.com/blog/empathetic-support#comment-1615 Wed, 06 Jul 2016 20:13:59 +0000 http://www.groovehq.com/blog/?p=3359#comment-1615 Great post! Empathy is critical to delivering great customer service. We covered customer empathy specific to call centers on our blog too: https://www.talkdesk.com/blog/empathy-excellent-customer-service

]]> By: Hitendra Kumar https://www.groovehq.com/blog/empathetic-support#comment-1979 Tue, 22 Mar 2016 14:56:27 +0000 http://www.groovehq.com/blog/?p=3359#comment-1979 Thanks Groove; Thanks for nice coverage; It is right and again the better, we engage customer on that specific issue, the better feedback we shall receive and than getting more insights about customers too; The ready-made answers are no longer good and infact should be presumed for automation side;

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