https://www.groovehq.com/blog/customer-service-productivity-mistake Wed, 12 Sep 2018 15:37:53 +0000 hourly 1 https://wordpress.org/?v=5.5.1 https://www.groovehq.com/blog/customer-service-productivity-mistake#comment-1618 Tue, 05 Jul 2016 18:22:55 +0000 http://www.groovehq.com/blog/?p=2926#comment-1618 Good tips. I am new to Groove but looking forward to getting it dialed in to help support us scaling past the “these are your clients, those are her clients” way of parsing emails for support and coming up with something that works smarter. I think the rules are going to be big for us, along with using the knowledge base feature to explain more complex actions the clients need to take to help them help themselves and us resolve their issues.

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