Comments on: Friday Q&A: How to Collect More Customer Feedback https://www.groovehq.com/blog/friday-qa-july-01-2016 Sat, 16 Feb 2019 11:42:55 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Scott Horlbogen https://www.groovehq.com/blog/friday-qa-july-01-2016#comment-1482 Sun, 14 Aug 2016 11:42:11 +0000 http://www.groovehq.com/blog/?p=687#comment-1482 Great post as usual Alex! All businesses would improve what and how they do it it they actually took the time to talk and LISTEN to their customers.

]]> By: Brandon Landis https://www.groovehq.com/blog/friday-qa-july-01-2016#comment-1619 Mon, 04 Jul 2016 09:42:30 +0000 http://www.groovehq.com/blog/?p=687#comment-1619 Alright, after being a reader for coming up on a year now and commenting throughout, I don’t feel terrible about taking advantage of this perfect topic: If you ever need a tool for creating a beautiful survey for feedback collection (on-site via tablet, embedded on website, sent via email, etc.), we’d love to have you try us: http://responster.com

And to Alex: Thank you for your gracious comment space 😉

]]> By: debby https://www.groovehq.com/blog/friday-qa-july-01-2016#comment-1620 Mon, 04 Jul 2016 05:58:36 +0000 http://www.groovehq.com/blog/?p=687#comment-1620 Hi Alex, this is a really great post. Since you ask, I do have a question: how do you ensure you don’t irritate your customers? I’m the new (and first) content marketing manager at a small but successful saas-based company. Feedback that I’ve had from some customers is that they’ve been annoyed by the frequency with which we email them (my boss would send out weekly blog mails, but additional mails regarding new or updated features, and sometimes pop-ups on their platform too). I can completely understand that this was overwhelming. As content marketing manager, I made the decision to cut back on our weekly blog mails to once every two weeks, and I’ve also chatted to my boss about giving our customers a bit of a break and trying to mail them less frequently. So how do I get them back on our side? Obviously quality content is a biggie and that’s something I’m trying to crack (and I do believe we’re getting there). But a recent survey I sent out had a 20% response rate which is obviously not ideal. Any tips or advice?

]]> By: Josh https://www.groovehq.com/blog/friday-qa-july-01-2016#comment-1621 Fri, 01 Jul 2016 18:15:47 +0000 http://www.groovehq.com/blog/?p=687#comment-1621 Hey Alex – have you found an particular resources helpful for putting together the larger annual survey?

In addition I would be interested as to whether you survey/call free and paid customers, and if both how you weight the responses.

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