Comments on: Friday Q&A: Are NPS surveys the best way to collect customer feedback? https://www.groovehq.com/blog/friday-qa-may-20-2016 Sat, 16 Feb 2019 11:42:58 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Wilco https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1753 Mon, 23 May 2016 14:05:33 +0000 http://www.groovehq.com/blog/?p=1109#comment-1753 What do you find to be the biggest challenge when you start with NPS? Is there something you wanted to know before you started with NPS?

]]> By: Lisa Abbott https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1755 Fri, 20 May 2016 21:45:47 +0000 http://www.groovehq.com/blog/?p=1109#comment-1755 Great endorsement of NPS. As you experienced, it is a “game changer” for a lot of startups that implement it. For our in-app NPS customers, it is a lean way to get a constant pulse of customer sentiment that product, success and marketing can all act on.

– Lisa Abbott
Director of Marketing, Wootric NPS Platform

https://www.wootric.com/

]]> By: Mark S https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1757 Fri, 20 May 2016 15:54:01 +0000 http://www.groovehq.com/blog/?p=1109#comment-1757 Love NPS but I actually think there is a better way and it is time for NPS to evolve… What if you could predict?

Would like to hear your thoughts on the Promoter.io platform from the question posted.

]]> By: Ryan Angilly https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1758 Fri, 20 May 2016 15:40:00 +0000 http://www.groovehq.com/blog/?p=1109#comment-1758 Yeah nail on head again. This is why we built NPS as a part of Ramen. It’s a great tool that can offer phenomenal insights at both the micro and macro levels, but it’s gotta be used as just one part of a larger customer feedback / product success strategy.

—
Ryan Angilly
CEO Ramen (https://ramen.is)
Build a better SaaS Product

]]> By: Grigore Raileanu https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1759 Fri, 20 May 2016 15:38:13 +0000 http://www.groovehq.com/blog/?p=1109#comment-1759 Do you guys still use promoter.io?

]]> By: Lachlan Priest https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1760 Fri, 20 May 2016 15:37:28 +0000 http://www.groovehq.com/blog/?p=1109#comment-1760 The two links to previous NPS discussions are the same link.

]]> By: Tejaswi Raghurama https://www.groovehq.com/blog/friday-qa-may-20-2016#comment-1761 Fri, 20 May 2016 14:40:01 +0000 http://www.groovehq.com/blog/?p=1109#comment-1761 Amazingly indepth post that one with your experience with NPS. Thanks a ton for sharing with such transperancy. Want to learn from your journey w.r.t to score improvement. How fast did you achieve the 20 nps target you set yourself in 2014. Can you share you latest score that you measured?

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