Comments on: Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!) https://www.groovehq.com/blog/building-customer-loyalty-with-receipts Fri, 07 Sep 2018 12:41:25 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: MR. JM https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-225 Tue, 21 Aug 2018 10:32:45 +0000 http://www.groovehq.com/blog/?p=2610#comment-225 Very informative article. This is true that the receipt, invoice helps to build the customer loyalty and increase the customer engagement. If you want the best invoice printing service then you can visit our site. Invoice books Perth

]]> By: John Avatar https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-279 Mon, 26 Mar 2018 08:30:56 +0000 http://www.groovehq.com/blog/?p=2610#comment-279 Nice post. Custom invoice books online in Sydney are the easiest way to get invoice books within a short time. Invoice indicates the sale transaction. It is needed both for seller and buyer.

]]> By: Dan Gutting https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4784 Wed, 09 Sep 2015 13:54:13 +0000 http://www.groovehq.com/blog/?p=2610#comment-4784 Hmm these are great ideas, you’ve inspired some new development! We offer an App that eliminates packing errors using a barcode scanner. Scanning the packing slip is used to cue the order for packing. Since not every order manager offers the option to have a barcode on your packing slip we added the option to print packing slips in GroovePacker . We did add a custom message area and you can use html (see attached) but there are so many possibilities I’d not considered before! For example I’d love to add an option to insert the customers name and a coupon code. On a side note, do you think any of our customers would optionally include a small mention of our app? ie: “Packed with Love using GroovePacker” or would that be overly cheesy?

]]> By: disqus_pw8D1qeiPW https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4787 Tue, 08 Sep 2015 20:57:06 +0000 http://www.groovehq.com/blog/?p=2610#comment-4787 Great tips. At my company, I had our developers create scripts that would put certain small symbols in the corner of a sales receipt based on different criteria and only our shipping department would know what they meant. They would range from a handwritten note to free gifts and be triggered by such things as a large first purchase by a new customer, a 5th purchase by the same customer, etc.

]]> By: Gaurav Gulati https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4789 Tue, 08 Sep 2015 16:21:21 +0000 http://www.groovehq.com/blog/?p=2610#comment-4789 IMHO, By far the Greatest Post I’ve come across from you, Len. You’ve touched a great subject and I, (in founding stages of my web tech startup) am guilty of not thinking about that myself. Thanks for the reminder! Keep up the good work!

]]> By: Jim Moogento https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4791 Tue, 08 Sep 2015 15:28:39 +0000 http://www.groovehq.com/blog/?p=2610#comment-4791 Totally agree, our clients make gorgeous Invoices with our pickPack add-on for Magento and it definitely increases the followup sale (which produces way more profit than acquiring a new sale).

One add-on that I would suggest testing with is, adding a unique coupon code for the customer – to help get that repeat sale.

Another thing I’d really recommend is to show an image of the feedback section of wherever they have bought the item (eg. showing the multiple places they should select 5 stars in eBay), with a nice note reminding them that anything less than 5 stars you’d love the chance to rectify before they give it.

A little extra tip if you’re selling on Amazon or eBay, you’re not allowed to give the url of your website, but I assume there’s no issue listing a link to your marketplace store (or a search that results in your store). We’ve used bit.ly links to make it easy to type in – especially if you’re selling a product which has competitors this could help to return your customers to your store (vs. searching for the item and potentially coming up with a competitor).

If you have a smart Invoice solution you can choose to show your website in sales from your site, your brand only, in other sales, and specific review/shortcode-links for each specific marketplace.

]]> By: Jack Wight https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4792 Tue, 08 Sep 2015 15:26:22 +0000 http://www.groovehq.com/blog/?p=2610#comment-4792 Len,

One of your best posts yet! I think the 4th tip about a heartfelt email could even be used as part of an auto email string to convert potential customers.

I own buybackboss.com and one of our main hurdles is converting our leads into customers. Tips #4 and #5 are especially valuable to combat this issue.

Keep up the good work!

Jack

]]> By: Josh https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4793 Tue, 08 Sep 2015 15:06:42 +0000 http://www.groovehq.com/blog/?p=2610#comment-4793 I’d love it if groove invoices looked prettier than this when printing to PDF!

http://i.imgur.com/68UBGds.png

]]> By: Jiraud https://www.groovehq.com/blog/building-customer-loyalty-with-receipts#comment-4794 Tue, 08 Sep 2015 14:50:44 +0000 http://www.groovehq.com/blog/?p=2610#comment-4794 That doesn’t look like the invoice I get from Groove…

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