Kyle Racki – Groove Blog https://www.groovehq.com/blog Wed, 06 Jan 2021 22:44:17 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.14 5 Reasons Customer Support Shouldn’t Be a Premium Feature https://www.groovehq.com/blog/premium-customer-service https://www.groovehq.com/blog/premium-customer-service#comments Tue, 17 Mar 2015 13:47:45 +0000 http://www.groovehq.com/blog/?p=2956 Some companies offer support as a “feature” that gets better the more customers pay. Here’s why that’s a mistake. Note from Len: Kyle Racki is the CEO at Proposify, a SaaS company that makes proposal software for digital agencies and freelancers. I’m a big fan of Kyle’s blog, and I asked him if he would […]

The post 5 Reasons Customer Support Shouldn’t Be a Premium Feature appeared first on Groove Blog.

]]> https://www.groovehq.com/blog/premium-customer-service/feed 13