Comments on: How to Say “No” to Your Customers (And Why You Should) https://www.groovehq.com/blog/how-to-say-no-to-customers Tue, 19 Feb 2019 11:10:43 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Mehul Shah https://www.groovehq.com/blog/how-to-say-no-to-customers#comment-462 Wed, 23 Aug 2017 10:01:15 +0000 http://www.groovehq.com/blog/?p=3327#comment-462 Thank you Len for sharing such a helpful article.

Being an CSM when it comes to say a ‘NO’ mind gets flooded with thousands of thoughts like what customer would think when he’d hear NO. What about his high expectations and lot alike.

Thank you Nils, for sharing your experience that can help us serving the customers how they should be and learn what CSM are meant to be. I am looking forward to implement this especially I Self-serve support.

Thanks once again Nils for this article.

]]> By: arohacs https://www.groovehq.com/blog/how-to-say-no-to-customers#comment-1960 Tue, 29 Mar 2016 15:35:08 +0000 http://www.groovehq.com/blog/?p=3327#comment-1960 I’ve been doing it this way since the 90’s. Either educate and empower the customer, or live in the misery caused by false expectations.

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