Comments on: A Simple Change In Perspective That Will Win You Customers For Life

By: Laura Ciriani

Laura Ciriani — Mon, 01 Feb 2016 21:11:31 +0000

Thanks for sharing the video, I felt like it could have been me!
Like James Lloyd sharing his story on stage, I’m one of these clients that “always ask for the best” and will then tell everyone, everywhere, about what a wonderful experience it is to get the very best in customer relationship.
I love it when people are so professional that they come to surprise me and exceed my expectations!

By: ziyoda_april

ziyoda_april — Wed, 27 Jan 2016 16:35:37 +0000

Such a great article!!! Thanks for writing good stuff like this! I always enjoy it!!!

By: Michael Doane

Michael Doane — Tue, 26 Jan 2016 17:40:20 +0000

As always, great article Len! The difference between the client and customer ideology is real. Many businesses go one step further and call the people they work with ‘partners.’ Psychologically it’s strong. When actions back up the terminology it makes for a winning relationship every time. The James Lloyd video is a perfect example. He felt like Nordstrom treated him like an equal that partnered with him to make his speaking engagement a success. An $85 tie doesn’t seem so expensive when you know Nordstrom’s got your back. Thanks for writing this!

By: Gaurav Gulati

Gaurav Gulati — Tue, 26 Jan 2016 16:57:03 +0000

On Point!! Some very good tips that can very well be put in action – everyday! Good one yet again, Len.

By: James McBryan

James McBryan — Tue, 26 Jan 2016 16:27:55 +0000

Very interesting article, this dimension of loyalty fascinates me.

I always tell myself I’m the worst salesman ever when it comes to my product because as soon as I hear them start talking about features or processes my product can’t do, I try convincing them why my product isn’t a good fit and how I’ve seen other people fail when they tried that. And you know what, they always appreciate it for helping and for saving their time and they are willing to talk to me more on the phone and I end up referring them to someone else or troubleshooting with them. And after the extra conversation, 20% end up converting despite the the deficits of my software. But that other 80%, I have no clue what happened to them, but I feel like I did the right thing however am always kicking myself after those calls.

What do you think of my situation? It definitely follows the un-selling my customers part, maybe it’s not so bad of an approach after all?

By: Stephanie Burns

Stephanie Burns — Tue, 26 Jan 2016 15:39:22 +0000

Great article. Loved it!