Comments on: How To Empower Your Customer Service Team To Win

By: Ugochukwu Nnadi

Ugochukwu Nnadi — Fri, 16 Mar 2018 10:51:56 +0000

I absolutely love the idea!! Brilliant!

By: Chrissy Jamie

Chrissy Jamie — Wed, 03 Feb 2016 10:56:23 +0000

It’s a challenge right. At one end of the spectrum you have to trust your team, at the other end customer service reps are often inexperienced or have transitioned from other roles. It’s more about helping them without personally attacking.

By: ziyoda_april

ziyoda_april — Tue, 02 Feb 2016 16:28:26 +0000

This is exactly what we need.
I liked Zappos example. We need to adopt such kind of policy.

By: Hitendra Kumar

Hitendra Kumar — Tue, 02 Feb 2016 15:56:13 +0000

I suppose separate budgets for supports team and than for customer service side, both we shall need; Employees first and before customers and same rule apply as far as true empowerment is concerned and we need to promote the original and creative ones here on right utilization of funds!

By: Slothman

Slothman — Tue, 02 Feb 2016 15:45:56 +0000

Great article as always. I don’t know why a lot of companies avoid it but having a generous return/refund policy shows your faith in your product/service. I think this speaks volumes to how you do business.