Comments on: How to Use Upselling to Increase Customer Happiness, Retention and Revenue https://www.groovehq.com/blog/upsells Mon, 09 May 2022 03:11:14 +0000 hourly 1 https://wordpress.org/?v=5.5.14 By: Reputation Pride https://www.groovehq.com/blog/upsells#comment-10741 Mon, 09 May 2022 03:11:14 +0000 http://www.groovehq.com/blog/?p=2500#comment-10741 Online reputation management Services does not just involve avoiding negative content or generating positive reviews. It is about increasing transparency and creating positive word of mouth publicity for your brand. Reputation Pride removes negative comments from the internet about your company and puts positive materials to increase your credibility and acceptability.

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]]> By: Alex paul https://www.groovehq.com/blog/upsells#comment-7446 Fri, 14 Feb 2020 02:33:55 +0000 http://www.groovehq.com/blog/?p=2500#comment-7446 Awesome article on how to improve customer service through up selling for the eCommerce companies. Thank you for sharing post and it helped us a lot in improving.

]]> By: Victor Antonio https://www.groovehq.com/blog/upsells#comment-6947 Fri, 11 Oct 2019 13:55:13 +0000 http://www.groovehq.com/blog/?p=2500#comment-6947 Great writeup and summary of Upselling. VA

]]> By: Jeremiah Say https://www.groovehq.com/blog/upsells#comment-6408 Tue, 18 Jun 2019 06:32:09 +0000 http://www.groovehq.com/blog/?p=2500#comment-6408 What are the most common types of upsells in selling information products? It doesn’t make sense to sell an ebook and then upsell a video course with the same content. Or does it?

]]> By: George Ntatianidis https://www.groovehq.com/blog/upsells#comment-6150 Tue, 09 Apr 2019 05:32:12 +0000 http://www.groovehq.com/blog/?p=2500#comment-6150 Hi Len!
This is a great article. I am wondering if you could advise on the structure of upselling within customer support interactions. We use both email and chat support providing SaaS product in graphic design field. Any of your help is highly appreciated!

]]> By: Mark https://www.groovehq.com/blog/upsells#comment-961 Thu, 23 Feb 2017 04:15:37 +0000 http://www.groovehq.com/blog/?p=2500#comment-961 Hey Len, great article, very insightful.

I believe that upselling can potentially account for a significant amount of growth for any business, and comes especially important in the digital age.

I have a question about conversion rates though. Disregarding upselling strategies, what would you say the benchmark % conversion rate is for a particular industry, say Web Design Services?

]]> By: Antti Pietilä https://www.groovehq.com/blog/upsells#comment-988 Thu, 09 Feb 2017 11:08:14 +0000 http://www.groovehq.com/blog/?p=2500#comment-988 Great reminder to us all. Upsell is something many startups (I have worked with) forgot in their business model. They try to reach target revenue from a customer with one sale while lower initial sale and upsell strategy might be easier, cheaper and reach higher CLV.

Mature startups have often figured this out and manage to turn their churn negative, that is to sell existing customers more upgrades than they lose revenue with leaving customers.

]]> By: CRM ASIA https://www.groovehq.com/blog/upsells#comment-990 Wed, 08 Feb 2017 06:14:21 +0000 http://www.groovehq.com/blog/?p=2500#comment-990 Hello, Len, I liked the way you present here upselling strategy. The ethical upselling skills are valuable for anyone who deliver best customers services and achieve great success.

]]> By: Chris Brisson https://www.groovehq.com/blog/upsells#comment-2016 Tue, 08 Mar 2016 16:10:55 +0000 http://www.groovehq.com/blog/?p=2500#comment-2016 Awesome article. The geico example is GOLD. We’re going to add that this week. Every positive opportunity can be a potential upsell opportunity.

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