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Entrepreneurship · 8 Min read

Every startup works against constraints. We found a way to make ours the reasons our customers love doing business with us.

Belle Beth Cooper

Customer Support · 8 Min read

Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.

Len Markidan

Growth · 12 Min read

Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Customer service books to share with your customer support team and improve customer service at your company.

Len Markidan

Growth · 9 Min read

The founder of KISSmetrics, Crazy Egg, and FYI talks about startup growth, marketing, mistakes, hiring and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 7 Min read

If you’re having trouble generating blog post ideas, these ten tactics that we use will ensure that you never run out. Click to read more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Len Markidan

Growth · 11 Min read

We grew our SaaS startup from $30,000 to $100,000 in monthly revenue in 14 months. Here’s what we learned along the way.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Gratitude is a powerful practice that can make you a better founder. Here’s how.

Alex Turnbull CEO & Founder @Groove