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344 posts found for “customer service”

Customer Support · 6 Min read

AI Customer Service: How To Start?

ChatGPT was released around 12 months ago, yet for many...

Vlad Falin

Customer Support · 6 Min read

5 Best AI Tools for Customer Service Automation

We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.

Jacinda Santora January 08, 2024

Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

Why Customer Service is Important: 10 Reasons to Prioritize It

If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 9 Min read

Customer Service Interviewing Questions (for Managers and Candidates)

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

Awful Customer Service Examples (and How to Avoid or Correct Them)

There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read