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344 posts found for “customer service”

Customer Support · 8 Min read

Customer Service Trends for 2024 and Beyond

Find out the latest trends taking the customer service world by storm.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 12 Min read

Your Guide to Training Customer Service Team Members in Ecommerce

We'll show you how to provide consistent quality training to improve customer experience.

Lisa Foster Head of Support & Success @Groove

Customer Support · 11 Min read

25 Customer Service Email Templates to Save the Day

We've pulled together a list of high quality customer support templates to help you level up your support game!

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

What It Means To Be A Customer Service Oriented Business and Why It’s Important

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

2024 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Business Apology Email Example: A Customer Service Template to Restore Loyalty

Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs.

Melissa Rosen CX Lead & Content Creator @Groove