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344 posts found for “customer service”

Customer Support · 6 Min read

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.

Nathan Collier Senior Editor @Groove

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Nathan Collier Senior Editor @Groove

Growth · 7 Min read

5 Easy Growth Hacks You Can Implement Today Without a Developer

There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Becoming an Entrepreneur: How I Started My Very First Business with Just $300

Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.

Alex Turnbull CEO & Founder @Groove

Remote Work · 8 Min read

4 Pros & Cons of Running a Remote Team (& How We Do It)

For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.

Alex Turnbull CEO & Founder @Groove

Remote Work · 14 Min read

47 Insanely Practical Work From Home Tips from Our 100% Remote Team

We’ve been 100% work-from-home for the last seven years and know how to manage this lifestyle. We’ve learned a lot—and so will you.

Alex Turnbull CEO & Founder @Groove

Product Updates · 6 Min read

Groove’s Product Roadmap: What to Expect for the Rest of 2020

We have big things planned at Groove for 2020. Here’s a look at everything you can expect from us for the rest of the year.

Nick McCreath Co-Founder @Groove

Customer Support · 9 Min read

8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 8 Min read

Getting Rid of the Bullsh*t Performance Review: This 4 Step Checklist Saves Us 40+ Hours Each Quarter

How we eliminated awkward performance review meetings and improved team-wide productivity.

Melissa Rosen CX Lead & Content Creator @Groove