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Customer Support · 16 Min read

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Melissa Rosen CX Lead & Content Creator @Groove

Founder's Journey · 5 Min read

And how, as a result, we’re having more fun than...

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 8 Min read

The 5 steps we took to turn Groove around when the company was headed toward failure

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 7 Min read

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

Learn how to create a knowledge base from the ground up that your customers will love.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Elen Veenpere

Customer Support · 8 Min read

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Elen Veenpere & Lesley Yarbrough Groove featured contributors