If you’re active in ecommerce, you know about Shopify.
Shopify is one of (if not the most) highly regarded ecommerce platforms for businesses large and small. According to Oberlo, it has the largest share of the US market for ecommerce platforms– a whopping 29% of online businesses use it for their stores.
Although Shopify comes with an incredibly rich list of features, there is also an active Shopify App Store with additional tools that help Shopify users improve the overall customer experience.
The amount of customer support apps is staggering. When we wrote this article, there were 872+ customer service apps in the store.
So, how do you determine which customer support apps are worth your time? We’re here to help. On this page, we’ve compiled the 24 best Shopify customer support apps.
For the 10 best apps, we’ve included summaries, key features, pricing information, as well as customer ratings & reviews. But we’ve also recommended 14 additional Shopify customer support apps to look into.
The Top 10 Best Shopify Customer Support Apps
- SuperLemon – WhatsApp Support
- Accessibly
- Zendesk
- Shopify Inbox
- Apple Business Chat for Inbox
- HelpCenter
- Tidio – Live Chat & Chatbots
- Easy FAQ Page
- SimpleCall – A Call Now Button
- Facebook Messenger – Live Chat
14 More Shopify Customer Support Apps to Check Out
11. Product Recommendation Quiz
12. Loox Product Reviews & Photos
13. Kiwi Size Chart & Recommender
14. Enorm Ask a question
15. Merchant Mail by Merchant Buddy
16. Post-Purchase NPS Survey
17. Lucky Orange Heatmaps & Replay
18. FREE product FAQ
19. AfterShip Order Tracking & SMS
20. Kustomer
21. PeerBoard Forum and Community
22. OrderlyEmails: Email Templates
23. Gorgias – Live Chat & Help Desk
24. Customer.guru Net Promoter NPS
The Best Shopify Customer Support Apps: Explained
1. SuperLemon – WhatsApp Support
SuperLemon makes it easy to add a WhatsApp live chat button on your Shopify site. You can use the included live chat for customer support, send automated & manual abandoned cart recovery, order and delivery notifications and more.
Key Features
- WhatsApp Chat + WhatsApp Share
- WhatsApp Abandon Cart Recovery
- Order Notifications & Cash On Delivery (COD)
Pricing
SuperLemon offers a FREE option, as well as an Ultimate option that costs $9.99 per month. The ULTIMATE option includes every feature in FREE plus automated and manual WhatsApp messages, abandoned cart recovery, a CRM, and priority customer support. All plans come with a 7-day free trial.
Customer Ratings & Reviews
This is a highly rated app in the Shopify App Store, boasting a 4.4 overall rating with 807 reviews. Customers say that it’s easy to use and brings “very good results.” Overall, they love it.
2. Accessibly
Accessibly is a widget that helps ensure that you’re ADA & WCAG compliant. This is not only important from a legal perspective but also makes sure that your website can be used by a variety of people. That’s why we consider it a customer support app. Using Accessibly, you can improve the readability of your site, allow users to enlarge their cursor, adjust colors, add text to voice, and much more.
Key Features
- Ensures Compliance – Helps with being compliant with WCAG 2.1, ADA, Section 508 and EN 301549
- Fully customizable – Allows you to make sure your accessibility experience is in line with your brand
- Mobile-friendly – Works on phones, tablets, and web browsers
Pricing
Accessibly pricing starts at $5 per month and includes a 7-day free trial.
Customer Ratings & Reviews
Customers like Accessibly a lot, citing great support and an app that just works. One reviewer wrote: “This app has helped me make my site more accessible to customers with disabilities. It was super easy to use and customize, definitely worth the premium subscription.”
3. Zendesk
Zendesk’s Shopify App allows store owners to integrate Zendesk with Shopify. Zendesk is a full-service omnichannel customer service platform. It allows you to support your team with a single workspace, create a knowledge base, and let customers contact you through whatever channel they prefer.
Key Features
- Customer service ticketing
- Omni-channel support
- Refund processing
- Customization for your agents
- Live chat
Pricing
This app is free for Zendesk users who are on Zendesk Suite or Legacy Support Team plan or above.
Customer Ratings & Reviews
The Zendesk app is a great option for Shopify customers who are already using Zendesk. We’re not sure it warrants signing up for Zendesk just for the integration, as some customers aren’t particularly thrilled with the app. Recent customers have had trouble installing and say that setup was a little complicated.
4. Shopify Inbox
Shopify Inbox allows you to chat and talk with your customers anytime, anywhere. Your Shopify Inbox allows you to respond to chats, emails, and social media all from the same place. Unlike many of the customer support Shopify apps on this list, Shopify Inbox is an app created by Shopify rather than a third-party.
Key Features
- Seamless conversations with customers
- One inbox
- Multi-channel – Standards like email and live chat, but also supports Apple business chat, Facebook Messenger, and Instagram (coming soon)
Pricing
Free
Customer Ratings & Reviews
Customers aren’t as happy with Shopify Inbox as we’d like. One described it as “not easy to use at all” and another said it’s “really slow…notifications of customer messages only come sporadically.” All that said, it’s an app built by Shopify itself, which means it’s officially endorsed by the platform and likely to improve in the coming months and years.
5. Apple Business Chat for Inbox
Apple Business Chat for Inbox lets customers contact you directly in Apple’s Messages app. This allows you to better customer relationships, as you can respond to questions easily. Note that you’ll need to combine Apple Business Chat with Shopify Inbox to take advantage of this app.
Features
- Add a chat button to your online store
- Customization
- Fulfill Apple Business Chat orders
Pricing
Free
Customer Ratings & Reviews
6. HelpCenter
HelpCenter by Vertex LV provides an FAQ page, help desk ticketing, and live chat for customer support. It’s easy to create an attractive FAQ page so you can provide your customer with the answers they need. You can also respond to customer inquiries that come in through email, Live Chat, and FB Messenger. You can also create more robust product descriptions, which will help customers better assess whether your products are the right fit for them.
Key Features
- Intuitive FAQ page builder
- HelpDesk ticketing system
- Tabs for product pages
- Live Chat
Pricing
HelpCenter offers a free plan, but additional charges may apply if you want access to more features. If you do choose to go with a paid plan, you can trial it for 14 days.
Customer Ratings & Reviews
Shopify customers adore this app. Customers say that the app is a great value with a large amount of customization. They also believe that HelpCenter provides exemplary customer support. Here are a few reviews:
“The app is great and helped me to create a really attractive FAQ page. The support is also excellent.”
“Great app. It has a clean Ui and very easy to understand and use. The price is great too. Highly recommend.”
“We use both the Help Center and FAQ features of the app. It’s a great value. Support’s been same day. Highly recommend. Great value.”
7. Tidio – Live Chat & Chatbots
Tidio is a full-service live chat and chatbot solution that allows you to respond to customers on chat or messenger, all from one communication inbox. You can also add on bots– Tidio includes dozens of templates for bot programming to make your life easier. Best of all, Tidio is easy to set up. The company claims that adding Tidio to your Shopify store takes less than 30 seconds.
Key Features
- Live chat
- Chat bots
- Multi-channel chatting
- Customization
Pricing
Shopify customers can take advantage of Tidio’s free plan, but additional charges may apply if you want some of the more advanced features.
Customer Ratings & Reviews
This is one of the Shopify customer support apps that users seem to unanimously love. Here are a couple of positive reviews:
“We love the app! We’re using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.”
“Great app! Amazing support. This app gives a lot of value at amazing prices. I am really happy with it so far. Thanks!”
8. Easy FAQ Page
When customers buy products online, they often have questions. Will they be able to return the product? What’s the expected shipping time? Can they send gifts or buy gift cards? All of these questions can be answered on a well-organized FAQ page, which is exactly what Easy FAQ Page provides.
Key Features
- Customizable
- Easy to use
- Mobile responsive
- Embed everywhere
Pricing
Free plan available
Customer Ratings & Reviews
This is one of the most highly-reviewed apps we saw in the Shopify App Store, earning a 5.0 rating with 229 reviews. In fact, there weren’t any ratings below 5 stars. Not only do customers find the product easy to use, but they’re also dazzled by the customer support.
Here are a couple of the positive reviews:
“I totally recommend this app, easy and very practical. Plus great customer service. They solved all the problems in less than five minutes and offered more help. Very good experience.”
“Fantastic app to add to your website – beautifully designed and the support has been amazing to work with. Lays out my FAQ perfectly. Very grateful for this app.”
9. SimpleCall – A Call Now Button
SimpleCall allows you to add a “call now” button to any page on your website. When your customers click the button, they will immediately be connected with your team. This instant line to your team allows customers to get answers to questions– instantly.
Key Features
- Styling customization
- Works across all devices
- Control – customize hours available and which pages show the button
Pricing
SimpleCall is an affordable $1.49 per month and offers a 3-day free trial.
Customer Ratings & Reviews
SimpleCall has a 5 star rating on ther Shopify App Store, and customers are happy with how it works. They say that it works as described, and one reviewer said it is “one of the best” in the Shopify App Store.
10. Facebook Messenger – Live Chat
The Facebook Messenger – Live Chat app allows you to better support your customers on Facebook chat. The app integrates seamlessly with your Facebook page, allowing you to live chat with customers on Facebook directly from your Shopify site. No more navigating to Facebook to answer questions – you can do it all right here.
Key Features
- Chat log saving
- Set your availability to turn chat on/off
- Customization of design
Pricing
Free plan available
Customer Ratings & Reviews
Customers love this app, giving it a 4.8 star rating in the Shopify store. Customers particularly like how good the customer service is. If there are issues that arise, the support team will jump in to help.
Here are a couple of reviews of Facebook Messenger – Live Chat:
“This app is great for connecting with your customers in real time via FB. The support staff are amazing, and helped fix a glitch I was having within 24 hours, highly recommended!”
“GREAT APP and even greater customer support. Tried other chat apps but this is just the easiest to use for my site. Had a minor issue and they help you out right away.”
Other Shopify Customer Support Apps to Consider
We’ve outlined the best 10 Shopify customer support apps, but we think there are a few others worth checking out. Many of the apps below don’t directly affect customer support, but they do go a long way in improving the overall customer experience.
11. Product Recommendation Quiz
With the Product Recommendation Quiz app, you can create a quiz that recommends products to your customers. These shoppable quizzes drive sales by advising customers on which products to buy. They’ll also give you valuable information on who your customers are.
12. Loox Product Reviews & Photos
Loox allows you to collect product reviews. It’s robust enough to not just collect regular text reviews, but also photo and video reviews. Seeing as today’s customers rely so heavily on reviews, Loox is a must-add to your site.
13. Kiwi Size Chart & Recommender
Kiwi will help you support customers by giving them information about sizing. You can customize Kiwi’s look and feel to suit your needs, and create hundreds of size charts for all of your items. This will give customers confidence when they buy.
14. Enorm Ask a question
Enorm Ask a question helps you answer your customers questions about specific products and shows them previously asked questions and answers on the product page. Every time a customer asks a question, you’ll get an email notification so that you can answer it.
15. Merchant Mail by Merchant Buddy
If you’re not ready for a full-blown customer help desk software, you can manage your customer support directly in Gmail, all thanks to Merchant Mail. This app shows you the relevant Shopify order and customer information within Gmail alongside the email from a customer.
16. Post-Purchase NPS Survey
After a customer makes a purchase, you want to make sure they had a good experience. With Post-Purchase NPS Survey, you can ask your customers what they think and use the Net Promote Score (NPS) framework to gain an understanding of overall customer sentiment.
17. Lucky Orange Heatmaps & Replay
Lucky Orange Heatmaps & Replay is a bundle of 10 apps that can help you increase conversion rates on your site. The bundle includes website session recordings, dynamic heatmaps, visitor profiles, and more. By learning about your customers, you can provide better customer support.
18. FREE product FAQ
FREE product FAQ gives you the ability to create fully customizable FAQ sections on your product pages. By answering common questions, you’ll be offering customers support before issues come up. Their most pressing questions will have been answered.
19. AfterShip Order Tracking & SMS
After a customer makes a purchase, they want information about their order status. With AfterShip Order Tracking & SMS, you’ll be able to look up orders, track order status, send customers to tracking pages, and send email and SMS updates to customers.
20. Kustomer
Kustomer is an omni-channel customer service platform that includes an agent dashboard, self-service options for customers, and integration with existing tools. Kustomer is well-loved– it receives a 5 star rating on the Shopify App Store.
21. PeerBoard Forum and Community
Your customers can lean on each other to gain support, as long as there’s a place to go. The PeerBoard Forum and Community App allows you to create a forum where users can connect, ask questions, and inspire each other.
22. OrderlyEmails: Email Templates
Beautiful, informative emails can completely revolutionize the customer experience. Rather than rely on Shopify’s automated emails, you can create your own. Enter OrderlyEmails, which allows you to create, store, and use a variety of email templates that will support your customers.
23. Gorgias – Live Chat & Help Desk
Gorgias allows you to centralize all your customer service channels in one place so that you can reduce your response time and automate much of your customer support. At $60 per month, Gorgias is far from the least expensive on this list, but it’s robust features justify the price point.
24. Customer.guru Net Promoter NPS
Need testimonials and product reviews? Look no further than Customer Guru’s Net Promoter NPS. This app allows you to survey your customers with NPS, then collect product reviews and testimonials. According to Customer.guru, you can get 10x more survey responses using their app thanks to smart follow-ups and A/B tested copy and design.
There’s a Sea of Shopify Customer Support Apps
If you’re using Shopify, there are a ton of customer service and support apps that can help you better serve your customers. In a sea of apps, it can be difficult to choose the right ones.
While we’ve compiled 24 of the best, we also think you might find other apps that suit your business, so don’t be afraid to peruse the Shopify App Store.
