All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 8 Min read

14+ Best Free Shopify Themes for 2024

Looking for free Shopify themes can seem like looking for a needle in a haystack. Here are the best ones we found for different types of Shopify stores!

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

24 Best Shopify Customer Support Apps

With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider.

Lisa Foster Head of Support & Success @Groove

Customer Support · 14 Min read

14 Best BigCommerce Customer Support Apps

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

Erika Trujillo Customer Success Manager @Groove

Customer Support · 12 Min read

2024’s Best Help Desk Software: How to Choose + Many Options

If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.

Lisa Foster Head of Support & Success @Groove

Customer Support · 7 Min read

Why Customer Service is Important: 10 Reasons to Prioritize It

If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read

2024’s Best Ecommerce Marketing Strategies

In so many ways, it’s never been a better time to be in ecommerce. This is the era of the online store. Here's a guide to help you market better!

Lisa Foster Head of Support & Success @Groove

Customer Support · 9 Min read

Best Rated WooCommerce Plugins for Your Business

Find all the best options for WooCommerce to make your site run smooth and efficiently - boosting sales and performance like you'd hope they would!

Erika Trujillo Customer Success Manager @Groove

Customer Support · 8 Min read

A Guide to Ecommerce for Anyone in 2024

Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!

Lisa Foster Head of Support & Success @Groove

Customer Support · 9 Min read

Customer Service Interviewing Questions (for Managers and Candidates)

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

Awful Customer Service Examples (and How to Avoid or Correct Them)

There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 8 Min read

How to Meet & Exceed Customer Expectations

Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

2024 Ecommerce Statistics Report by Groove

We’ve assembled some of the most relevant statistics in ecommerce over the past few years.

Lisa Foster Head of Support & Success @Groove

Customer Support · 7 Min read

Ecommerce CMS Solutions Guide for Small Businesses

Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 12 Min read

Groove’s Guide to Selecting Your Enterprise Ecommerce Platform

Evaluating ecommerce platforms can be tough, so we've done the hard part for you.

Lisa Foster Head of Support & Success @Groove

Customer Support · 6 Min read

Guide to Shopify Email Template Apps and Enhancements

You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

Excellent Customer Experience Examples, Definition, and Tips

There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.

Lisa Foster Head of Support & Success @Groove

Customer Support · 9 Min read

Customer Appreciation Day Examples, Ideas, and More!

Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!

Lisa Foster Head of Support & Success @Groove

Customer Support · 8 Min read

2024 Guide to Support Email Templates & Examples

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

2024 List of Shopify Courses for Dropshipping, Developers, and More

Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

Customer Support KPI Metrics and How to Use Them

We've broken down the 7 main KPIs for customer service teams.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read

Customer Service Resume Writing: Tips & Examples

Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!

Lisa Foster Head of Support & Success @Groove

Customer Support · 7 Min read

How to Build Customer Trust

Wondering how to cultivate customer trust with your brand? We'll show you how.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

Lisa Foster Head of Support & Success @Groove

Customer Support · 9 Min read

Creating Amazing Customer Interactions: Insights and 10 Tips

Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

The Most Important Customer Service Statistics for 2024

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

Lisa Foster Head of Support & Success @Groove