Lisa Foster Posts | Groove Blog

Lisa heads up the customer success team. She's helped thousands of Groove customers achieve their goal—make simple support a reality. You can usually find her answering emails in Groove or running a demo or training.

Lisa Foster · Head of Support & Success, Groove

All of Lisa's posts

Customer Support · 11 Min read

The Most Important Customer Service Statistics for 2024

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

Customer Support · 12 Min read

Your Guide to Training Customer Service Team Members in Ecommerce

We'll show you how to provide consistent quality training to improve customer experience.

Customer Support · 16 Min read

Dealing with Angry and Difficult Customers as a Customer Support Agent

They're out there. Angry customers. And we've got solid tips to help you manage the situation.

Customer Support · 4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Customer Support · 7 Min read

Guide to Setting Up E-commerce Customer Support Teams

Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.

Customer Support · 11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Customer Support · 7 Min read

What’s the Best Type of Customer Service for Your Business?

When choosing the best types of customer service, start by designing the customer experience—then work backwards.

Growth · 5 Min read

What Is Relationship Marketing And How You Can Use It To Grow Your Business

With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

Erika Trujillo

Customer Success Manager, Groove See all articles

Nick McCreath

Co-Founder, Groove See all articles

Lisa Foster

Head of Support & Success, Groove See all articles

Melissa Rosen

CX Lead & Content Creator, Groove See all articles

Nathan Collier

Senior Editor, Groove See all articles