Erika Trujillo Posts | Groove Blog

Erika is Groove’s Customer Success Manager, committed to helping you find the right software solution for your business needs. She loves finding innovative ways for your support team to scale and grow, always putting the customer first. She also loves to run marathons and play softball in her spare time.

Erika Trujillo · Customer Success Manager, Groove

All of Erika's posts

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

Customer Support · 9 Min read

Shopify Alternatives Ranked for Ecommerce Stores in 2024

Shopify hosts over one million stores, making it a top choice for countless ecommerce professionals who need a quick way to build an efficient shop. But what if you don’t want to use Shopify?

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs BigCommerce

Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Customer Support · 8 Min read

Zendesk vs Intercom: Help Desk Software Comparison

Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice.

Customer Support · 10 Min read

The 13 Best Help Scout Alternatives

When evaluating Help Scout, you can come across many different alternatives from GrooveHQ, to Kayako, to Freshdesk, and more. But each one offers unique selling points. We'll show you.

Customer Support · 9 Min read

10 Best Gorgias Alternatives

When evaluating Gorgias, you can come across many different alternatives from Zendesk to Kayako, to GrooveHQ, and more. But each one offers unique selling points. We'll show you.

Customer Support · 9 Min read