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Customer Support · 11 Min read

We've broken down the 7 main KPIs for customer service teams.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 11 Min read

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

Customer success equals business success. Implement these strategies to see the benefits.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 12 Min read

If you run an e-commerce business, focus on these best practices to facilitate growth.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

We breakdown the basics of live chat support and how to choose the best software for your business.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Lisa Foster Head of Support & Success @Groove

Product Updates · 4 Min read

We are super excited to introduce Groove’s very own Live chat channel!

Nick McCreath Co-Founder @Groove

Customer Support · 5 Min read

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove