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Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

These 8 Autoresponders Improved Conversions By 250%

Our most successful autoresponder email campaigns—now yours for the taking (and learning).

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

6 Customer Service Email Templates: 1 Primary Template and 5 for Tough Situations

Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 16 Min read

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Erika Trujillo Customer Success Manager @Groove

Product Updates · 4 Min read

Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more…

Here are some of the features, improvements, and bug fixes...

Nick McCreath Co-Founder @Groove

Customer Support · 5 Min read

5 Signs That You Should Stop Using Email for Support

How to know when it's time to look for another solution for customer service email management.

Elen Veenpere