Len Markidan Posts | Groove Blog

Len used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.

Len Markidan

All of Len's posts

Customer Support · 5 Min read

How To Leave A Lasting First Impression On Your New Customers

Your customers’ first experience with you can determine whether they become loyal customers or fast churners.

Customer Support · 4 Min read

3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox

Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.

Customer Support · 5 Min read

7 Customer Service Questions That Most Business Don’t Ask, But That Yours Should

Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.

Customer Support · 4 Min read

Releasing a New Feature? Don’t Forget to Do This.

You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.

Customer Support · 7 Min read

The 10 Customer Service Roles That You Need To Be Good At (And How To Get Better At Each One)

The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel

Customer Support · 7 Min read

8 Simple Steps To Reducing Churn With Successful User Onboarding

Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.

Customer Support · 5 Min read

Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)

Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.

Customer Support · 5 Min read

International Customer Service: How To Help Your Customers In Any Language

What do you do when your customers don’t speak your language?

Customer Support · 6 Min read

What to Do About Bad Customers (And How to Stop Attracting Them)

Bad customers are bad for business. Here’s how to deal with them.

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