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144 posts found for “work from home”

Customer Support · 4 Min read

How We Reduced Support Volume by 33% Using a Web Widget

Everything you need to know about using a web widget for customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Nathan Collier Senior Editor @Groove

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Nathan Collier Senior Editor @Groove

Customer Support · 13 Min read

Gmail for Customer Support? 10 Best Practices You Need to Know

Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.

Nathan Collier Senior Editor @Groove

Customer Support · 10 Min read

How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support

How we built a highly effective (and super lean) remote support team.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Moving to Online Customer Support: 8 Tips to Ease the Transition

Our best advice for smoothly transitioning your team to online customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove

Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 25 Min read

How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year

This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

16 Advanced Zoom Tips for Better Video Meetings

The best Zoom tips and tricks that you can use to master conference call communication.

Alex Turnbull CEO & Founder @Groove