Lesley Yarbrough Posts

Lesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.

Lesley Yarbrough

All of Lesley's posts

Product Updates · 3 Min read

Gmail Changes, Smarter Parsing, and Edge Cases

We debugged a particular nasty change with Gmail, made our HTML parser even smarter, and squashed a number of annoying edge cases.

Product Updates · 2 Min read

Attachment Fixes, Chat Stability, and Upcoming Beta

We fixed a couple issues that were slowing down working with attachments, strengthened Live Chat, and prepared to launch our beta environment

Product Updates · 2 Min read

Better Routing, Account Switching, and Easier Integration

Accounts broken into groups, such as sales and developers, can now route incoming emails directly to the right type of agent.

Product Updates · 2 Min read

Crushing Bugs & Looking to the Future

We’ve made fixes to the app that address some issues that users were reporting, including updates to the new settings dashboard and folders

Product Updates · 2 Min read

Today’s Outage—What Happened, What We Did, and What We’re Doing

As many of you are aware, Groove experienced a serious server issue last night and this morning that caused the app to go down for all users

Product Updates · 2 Min read

Improved Settings

Оur product enhancements have focused on the ways in which you interact with your customers: organization, automation, and communication

Product Updates · 3 Min read

Exciting Updates For Groove

For the last few months, we’ve been working hard to test, redesign and perfect the details in our efforts to make Groove better.

Product Updates · 2 Min read

Message Forwarding, Cc/Bcc & Social Profiles

Forwarding Messages into Groove has been a super popular request. Now it's easy to manage any support requests sent outside Groove.

Product Updates · 2 Min read

Bug Fixes, Onboarding Improvements, and a Failed Upgrade Attempt

We fixed several annoying bugs, made new user onboarding easier and started to deploy our new infrastructure

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