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Customer Support · 8 Min read

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Len Markidan

Customer Support · 5 Min read

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Elen Veenpere

Customer Support · 7 Min read

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Elen Veenpere

Customer Support · 5 Min read

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Elen Veenpere

Customer Support · 7 Min read

Grow your business by finding and improving the ROI of customer service.

Elen Veenpere

Customer Support · 6 Min read

Customer service culture should be built, not copied.

Elen Veenpere

Customer Support · 8 Min read

People are complicated. Understanding the psychology of customer service and make it work to your advantage.

Elen Veenpere

Customer Support · 7 Min read

Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.

Elen Veenpere

Customer Support · 6 Min read

Not all growth tactics scale with your business. But they’re still worth doing.

Ryan Shank