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344 posts found for “customer service”

Customer Support · 14 Min read

What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support

Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read

What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’

Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 20 Min read

15 Customer Service Skills & How to Improve Each One (Step-by-Step)

Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 5 Min read

Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature

We went from overwhelmed to well-oiled machine using the magical power of tags.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team

Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Len Markidan

Customer Support · 7 Min read

Auto-Reply Email Templates for Customer Service: Autoresponder Templates that Feels Human

Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)

Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.

Nathan Collier Senior Editor @Groove