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Customer Support · 5 Min read

Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.

Len Markidan

Customer Support · 7 Min read

The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel

Len Markidan

Customer Support · 5 Min read

What do you do when your customers don’t speak your language?

Len Markidan

Customer Support · 6 Min read

If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.

Len Markidan

Customer Support · 5 Min read

You might be making one or more of these support mistakes without even knowing it.

Len Markidan

Customer Support · 5 Min read

Delivering personalized customer service makes a huge difference. Here’s how to do it right. The results will be instantaneous.

Len Markidan

Customer Support · 5 Min read

Rather than dealing with the same problems over and over, here’s how to prevent them from ever happening again.

Len Markidan

Customer Support · 8 Min read

Running a remote support team can be challenging. Here’s how to do it right.

Len Markidan

Customer Support · 8 Min read

Customer service books to share with your customer support team and improve customer service at your company.

Len Markidan