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344 posts found for “customer service”

Customer Support · 4 Min read

3 Proven Ways To Motivate Your Customer Service Team

Keeping your support employees happy and motivated is critical to your business’ success. Here’s how to do it.

Len Markidan

Customer Support · 7 Min read

The Ultimate Guide to Using Content in Customer Service

You can use your marketing content to build better relationships with your customers. Here’s how.

James Scherer

Customer Support · 6 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Len Markidan

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Len Markidan

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Nathan Collier Senior Editor @Groove

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

Customer Acquisition Cost: Less CAC More LTV

“Why are you selling $1 for 90 cents ?” “Well,...

Vlad Falin

Customer Support · 7 Min read

How to Create a Customer Profile: Key Steps for Targeted Marketing

Many businesses “feel” that they know who their customers are....

Vlad Falin

Customer Support · 7 Min read

Better Customer Relations = Profit Growth

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

Vlad Falin